CUSTOMER SERVICES

Quill Orthopaedic Specialist Centre Sdn Bhd; Kuala Lumpur; On-site; MYR 36,000 - 51,000; Full time

Job summary

Quill Orthopaedic Specialist Centre is seeking a courteous front desk receptionist to greet patients and visitors, manage appointments, and coordinate with nurses and doctors.

You will answer calls, assist callers, and register patients with accurate histories before consultations. The role includes handling billing and supporting Mandarin-speaking clients when needed in a busy clinic.

Qualifications

• Front desk experience in a clinic or similar setting.
• Ability to answer phones and assist callers with information.
• Register patients and obtain accurate history before consultations.
• Communicate with Mandarin-speaking clients when required.

Responsibilities

• Deal with patients and visitors at the front desk as first contact.
• Answer phones and navigate appointment time database to book records.
• Provide courtesy calls to remind patients of upcoming appointments.
• Register patients and obtain accurate history prior to doctor visits.
• Assist doctors and nurses; inform nurses of arrivals for examinations.

Skills

Front desk

Customer service

Phone handling

Mandarin

Job description

Dealing with patients and other customers, stationed at the front desk, serving as the first point of contact for incoming patients and visitors.

In charge of answering phones and assisting callers with any information they need. Able to navigate a database of open appointment times to record the patient information and details regarding the reason for the appointment.

Provide courtesy calls to patients to remind them of an upcoming appointment.

Well informed about the operations and protocols of the clinic and are therefore able to provide correct answers to patients’ questions.

Provide help to patients in distress by comforting them.

Can assist doctor.

Able to speak in Mandarin to effectively communicate with Mandarin-speaking clients (prefer).

Registration

Register patients and obtain accurate history, information before the patient consults with the doctor. Involves registering new patients by carrying out necessary documentation before they can be attended to by the doctor.

Register incoming patients and inform a nurse of customers' arrival so they can be taken to an examination room.

Keeping paperwork updated and prepared so all of a patient’s relevant information is readily available to the doctors and nurses.

Cover inpatient and outpatient billing.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Quill Orthopaedic Specialist Centre is a new advanced healthcare facility aimed at providing comprehensive and focused care for orthopaedic and musculoskeletal conditions. We specialise in both surgical and non-surgical treatment including joint replacement, trauma and fracture care, sports medicine and physiotherapy. Our state-of-the-art facility offers the best patient experience and the most comprehensive orthopaedic care under one roof.

As part of our diversification into the medical industry, we would like to invite suitable and qualified candidate to apply for this position.

We strive to be the region’s finest orthopaedic specialist centre by focussing on the individual needs of patients. We deliver high quality treatments that aim to promote early mobilisation with minimal discomfort via an exclusive medical boutique set-up that emphasizes dedicated personalised nursing care. We strive to make our patient’s transition from surgical procedure to recovery as smooth as possible.

Quill Orthopaedic Specialist Centre is a new advanced healthcare facility aimed at providing comprehensive and focused care for orthopaedic and musculoskeletal conditions. We specialise in both surgical and non-surgical treatment including joint replacement, trauma and fracture care, sports medicine and physiotherapy. Our state-of-the-art facility offers the best patient experience and the most comprehensive orthopaedic care under one roof.

As part of our diversification into the medical industry, we would like to invite suitable and qualified candidate to apply for this position.

We strive to be the region’s finest orthopaedic specialist centre by focussing on the individual needs of patients. We deliver high quality treatments that aim to promote early mobilisation with minimal discomfort via an exclusive medical boutique set-up that emphasizes dedicated personalised nursing care. We strive to make our patient’s transition from surgical procedure to recovery as smooth as possible.

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