Patient Experience Coordinator — Clinic Front Desk

KPJ Batu Pahat Specialist Hospital; Batu Pahat; On-site; MYR 20,000 - 33,000; Full time

Job summary

KPJ Healthcare Berhad is seeking a Clinic Receptionist to manage front desk operations at KPJ Batu Pahat Specialist Hospital. You will greet patients, schedule appointments, and assist with registration while ensuring PDPA compliance and accurate medical records in KCIS2.

Responsibilities include handling phone inquiries, coordinating with doctors and staff, maintaining a clean reception area, and supporting administrative tasks to enhance clinic efficiency.

Qualifications

• Education: High school – SPM with credit main subject.
• Knowledge of medical terminology and healthcare administrative procedures is an advantage.
• Proficiency in computer systems and scheduling software.
• Excellent communication and customer service skills.

Responsibilities

• Greet patients and visitors in a professional manner; manage check-in/out.
• Answer calls, emails, and inquiries; direct appropriately.
• Schedule and reschedule appointments using EncoreMed and hospital site.
• Handle patient data verification and registration in KCIS2 with PDPA compliance.
• Maintain reception area cleanliness; liaise with departments for smooth flow.
• Assist with administration tasks and prepare reports.

Skills

Communication

Interpersonal

Organization & Multitasking

Computer Skills

Customer Service

Phone Etiquette

Education

High school – SPM with credits

Tools

Workday

EncoreMed

KCIS2

IC reader

BMS

1 Que system

Job description

KPJ Healthcare Berhad is seeking a Clinic Receptionist to manage front desk operations at KPJ Batu Pahat Specialist Hospital. You will greet patients, schedule appointments, and assist with registration while ensuring PDPA compliance and accurate medical records in KCIS2.

Responsibilities include handling phone inquiries, coordinating with doctors and staff, maintaining a clean reception area, and supporting administrative tasks to enhance clinic efficiency.