Patient Communication Executive

SMILE-LINK DSO SDN BHD; Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Job summary

Smile-Link DSO Sdn Bhd, Malaysia's first Dental Support Organisation, is hiring a Patient Care Executive to welcome patients, register them and guide their visit with clarity and courtesy. You will handle cash receipts, explain treatment fees and coordinate bookings while maintaining privacy and PDPA compliance.

Join a front-office role that treats patient care as a clinical responsibility, offering structured onboarding, teamwork with clinical staff and opportunities to grow into senior patient

Qualifications

• SPM / Diploma or equivalent required.
• At least 1 year of front counter, registration, cashiering or customer service experience.
• Comfortable with WhatsApp Business, Facebook Messenger and digital messaging.
• Good spoken and written Bahasa Malaysia and English; Mandarin is a plus.

Responsibilities

• Welcome and care for patients at the counter.
• Receive, register and guide patients through their visit with clarity, courtesy and patience.
• Explain treatment fees, payment options and documentation in plain language.
• Handle cashiering, receipting, daily collections and end-of-day reconciliation.
• Respond to patient enquiries on WhatsApp, Facebook Messenger and other social channels.
• Manage appointment bookings, confirmations, reminders and rescheduling.
• Maintain confidentiality and PDPA compliance.
• Coordinate patient flow between reception, dental assistants and dentists.
• Escalate patient concerns and follow through until resolved.

Skills

Customer service

Cash handling

Communication

English & Bahasa Malaysia

Education

SPM / Diploma or equivalent

Tools

WhatsApp Business

Facebook Messenger

Job description

You are the first person a patient meets. Make it matter.

Nobody walks into a dental clinic the way they walk into a hotel lobby. They come with a toothache they have been enduring for weeks. With a smile they have been hiding in photographs. With a fear they may never say out loud.

The first face they see decides how the rest of their visit feels.

That is the job. Not a check-in counter. A care counter.

Smile-Link DSO Sdn Bhd is the Dental Support Organisation of the Smile-Link Group, the first and pioneering DSO in Malaysia. We build the systems, standards and support that allow our clinical teams to focus fully on patients. We are now looking for Patient Care Executives who understand that front-office work in healthcare is a clinical responsibility, not a hospitality one.

WHAT YOU WILL DO

Welcome and care for patients at the counter

Receive, register and guide patients through their visit with clarity, courtesy and patience

Explain treatment fees, payment options and documentation in plain language, so no patient feels rushed or confused

Handle cashiering, receipting, daily collections and end-of-day reconciliation accurately

Be the voice of the clinic on modern channels

Respond to patient enquiries on WhatsApp, Facebook Messenger and other social channels promptly and professionally

Manage appointment bookings, confirmations, reminders and rescheduling across digital and phone channels

Keep the tone consistent: warm, clear, never pushy

Protect what patients trust us with

Handle patient records, treatment information and personal data in strict accordance with PDPA and clinic protocol

Uphold confidentiality at the counter, on the phone and on every messaging platform

Practise the ethical standards expected of a healthcare frontliner under MDC and MOH guidelines

Support the clinical team

Coordinate patient flow between reception, dental assistants and dentists

Maintain a calm, orderly and reassuring front-office environment

Escalate patient concerns early and follow through until they are resolved

WHO WE ARE LOOKING FOR

SPM / Diploma or equivalent

At least 1 year of experience in front counter, registration, cashiering or customer service. Clinic, hospital, pharmacy or healthcare experience is a strong advantage

Comfortable and confident with WhatsApp Business, Facebook Messenger and digital messaging

Good spoken and written Bahasa Malaysia and English. Mandarin or other dialects are an advantage

Accurate with cash handling, receipting and basic daily reporting

Genuine respect for patient privacy and professional discretion

What matters most to us

You stay composed when a patient is anxious, in pain or upset

You are honest about money and meticulous with records

You understand that "confidential" is not a policy you follow, it is a promise you keep

WHAT WE OFFER

A career with Malaysia's first Dental Support Organisation, at a group that is building the standard for dental care delivery in this country

Structured onboarding and training in patient handling, PDPA compliance, front-office systems and clinic operations

Clear progression pathways into Senior Patient Care, Clinic Coordination and Practice Management roles as the group expands

A supportive team environment where front office is treated as part of the care team, not as admin

Competitive remuneration, statutory benefits and annual leave