Customer Service Executive

SmileBay Dental Sdn Bhd; Bayan Lepas; On-site; MYR 28,000 - 44,000; Full time

Benefits offered by this job

EPF, SOCSO, EIS contributions

Annual leave and statutory benefits

Job summary

Smilebay Signature, a leading dental centre in Penang, seeks a Customer Service Executive to warmly welcome patients, manage registrations, and coordinate appointments from its Bayan Lepas clinic. The role emphasizes clear communication in English and Mandarin, multi-tasking in a fast-paced environment, and providing empathetic patient support.

Experience in customer service or healthcare is advantageous. Fresh graduates with a positive attitude are encouraged to apply; weekend work may be

Qualifications

• Experience in customer service, reception, hospitality, retail, healthcare or a dental clinic is an advantage.
• Fresh graduates with the right attitude are encouraged to apply.
• Friendly, patient and confident when communicating with people.
• Good command of English and Mandarin; additional languages are an advantage.
• Comfortable using computers, messaging applications and basic office systems.
• Organised, reliable and able to multitask in a busy environment.
• Willing to work on weekends.

Responsibilities

• Welcome patients and assist them with registration and check-in.
• Manage appointments, reminders, rescheduling and patient follow-ups.
• Respond promptly and professionally to enquiries through phone calls, WhatsApp and other communication channels.
• Explain general clinic services, procedures, promotions and payment options clearly.
• Coordinate with dentists and clinical staff to maintain an efficient patient flow.
• Handle payments, receipts and basic administrative records accurately.
• Maintain updated and confidential patient information.
• Follow up with potential and existing patients to support appointment conversion and retention.
• Resolve patient concerns calmly, professionally and with empathy.
• Assist with other front-desk and clinic administrative duties when required.

Skills

Customer service

Reception

Communication

Multitasking

English

Mandarin

Education

No degree stated

Tools

MS Office

CRM systems

Job description

You will be the friendly face and helpful voice of our clinic, from greeting patients and coordinating appointments to answering enquiries and providing attentive follow-up care.

Key responsibilities

Welcome patients and assist them with registration and check-in.

Manage appointments, reminders, rescheduling and patient follow-ups.

Respond promptly and professionally to enquiries through phone calls, WhatsApp and other communication channels.

Explain general clinic services, procedures, promotions and payment options clearly.

Coordinate with dentists and clinical staff to maintain an efficient patient flow.

Handle payments, receipts and basic administrative records accurately.

Maintain updated and confidential patient information.

Follow up with potential and existing patients to support appointment conversion and retention.

Resolve patient concerns calmly, professionally and with empathy.

Assist with other front-desk and clinic administrative duties when required.

About you

Previous experience in customer service, reception, hospitality, retail, healthcare or a dental clinic is an advantage.

Fresh graduates with the right attitude are encouraged to apply.

Friendly, patient and confident when communicating with people.

Good command of English and Mandarin; additional languages are an advantage.

Comfortable using computers, messaging applications and basic office systems.

Organised, reliable and able to multitask in a busy environment.

Willing to work on weekends.

• EPF, SOCSO and EIS contributions.
• Annual leave and other statutory benefits.

Smilebay Signature is the largest upscale dental centre in Penang. Strategically located at the seafront of Port Swettenham Pier, this 3 storey dental centre occupies a total area of 12,000 sq feet and houses a state of the art digital dental lab, a dental academy and is the headquarter of our 8 dental clinics chain in Malaysia. We are looking for a creative and dynamic experienced Social Media Marketer to assist in the planning, execution and optimization of our online marketing efforts.

Smilebay Signature is the largest upscale dental centre in Penang. Strategically located at the seafront of Port Swettenham Pier, this 3 storey dental centre occupies a total area of 12,000 sq feet and houses a state of the art digital dental lab, a dental academy and is the headquarter of our 8 dental clinics chain in Malaysia. We are looking for a creative and dynamic experienced Social Media Marketer to assist in the planning, execution and optimization of our online marketing efforts.

What can I earn as a Customer Service Executive