Dental Customer Service Front Desk

Hello Dental Clinic; Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Benefits offered by this job

Annual Leave

Health Insurance

Medical Leave

SOCSO/EPF

Dental Allowance

Birthday Benefit

Training Provided

Team Building

Monthly Incentives

Clinical Skills Training

Career Progression

Job summary

Hello Dental Clinic Malaysia is urgently hiring for Front Desk/Customer Service positions at multiple KL-area locations. The role requires at least two years in a customer service or front desk setting, with experience in dental healthcare, scheduling software, and EHR systems.

Fluency in English and Bahasa Malaysia is essential for diverse patient interactions. Responsibilities include greeting patients, scheduling and confirming appointments, handling calls, verifying insurance, and

Qualifications

• Minimum 2 years in a customer service or front desk role, preferably healthcare.
• Proficiency in appointment scheduling software and EHR systems.
• Fluent in English and Bahasa Malaysia (written and spoken).
• Understanding of dental terminology, procedures, and insurance verification.

Responsibilities

• Greet patients and visitors professionally, creating a positive first impression.
• Manage appointment scheduling, confirmations, and rescheduling via phone, email, and in-person.
• Answer calls, provide service information, and route inquiries to the right personnel.
• Verify insurance coverage and explain payment options to patients.
• Maintain accurate patient records, billing data, and privacy compliance.
• Process payments and manage petty cash; assist with basic admin tasks.

Skills

Customer service

Communication

English & BM

Attention to detail

Teamwork

MS Office

Tools

EHR systems

Microsoft Office

Scheduling software

Job description

Urgent Hiring! Customer Service Front Desk - 3 positions more

Requirements:

• Minimum of 2 years of experience in a customer service or front desk role, preferably within a dental or healthcare setting.
• Proficiency in appointment scheduling software and electronic health record (EHR) systems.
• Excellent communication skills in English and Bahasa Malaysia both written and verbal, to effectively interact with diverse patient demographics.
• Prefer understanding of dental terminology, procedures, and insurance verification processes.
• Able to handle patient inquiries, resolve complaints, and provide exceptional customer service in a fast-paced environment.
• Good attention to detail in record keeping, billing, and insurance claims processing.
• Demonstrated ability to work independently and as part of a team, with a positive and professional attitude.
• Able to work in Mont Kiara, Sunway Velocity, Subang, Bukit Bintang and Jalan Ipoh.

Responsibilities:

• Greet and welcome patients and visitors in a professional and friendly manner, creating a positive first impression of Hello Dental Clinics Malaysia.
• Manage appointment scheduling efficiently, including booking, confirming, and rescheduling appointments via phone, email, and in-person, optimizing the clinic's daily schedule.
• Answer and manage incoming calls, addressing patient inquiries, providing information about dental services, and directing calls to the appropriate personnel.
• Verify patients' insurance coverage, process insurance claims, and assist patients with understanding their payment options and financial responsibilities.
• Maintain accurate and up-to-date patient records, including medical history, treatment plans, and billing information, ensuring compliance with privacy regulations.
• Collect payments from patients for services rendered, process credit card transactions, and manage petty cash.
• Assist in maintaining a clean and organized reception area, ensuring a comfortable and welcoming environment for patients.
• Familiar with Microsoft Office and scheduling software systems.
• Basic admin tasks such as filing and sales reporting.

Benefits:

• Annual Leave.
• Health Insurance.
• Medical Leave.
• SOCSO and EPF.
• Dental and Medical Allowance.
• Birthday Benefit.
• Training Provided.
• Company trip and Team Building.
• Extra Task Allowance.
• Competitive salary with monthly incentives.
• Training provided (clinical skills and digital dentistry).
• Career progression: Senior Customer Service, Treatment Coordinator, Leader and Manager.
• Professional, friendly working environment.
• Staff dental benefits.
• Uniform provided.