Full Price -Part-Time Sales Associate (AEON Shah Alam)

Clarks Outlet; Shah Alam; On-site; MYR 28,000 - 45,000; Full time

Job summary

Clarks Outlet is seeking a customer-focused retail associate to demonstrate products, engage customers, and drive sales in a fast-paced store environment. Proficiency in English and Bahasa Malaysia is essential, with Mandarin a plus. You’ll maintain visual merchandising standards, stock, and deliver excellent service to customers and vendors.

The role involves upselling, record-keeping via POS, and meeting personal sales targets while upholding store policies and grooming standards.

Qualifications

• Education at SPM level.
• Fluent in English and Bahasa Malaysia; Mandarin would be a plus.
• Basic knowledge of retail operating environment.
• Footwear industry knowledge.
• Basic visual merchandising.

Responsibilities

• Demonstrate and explain products to persuade customers to buy.
• Identify interested customers and provide brand information.
• Explain promotions and incentives to educate customers.
• Deliver sell-through to meet personal sales targets.
• Upsell and cross-sell when opportunities arise.
• Record sales accurately using the POS system.
• Restock shelves and follow visual merchandising guidelines.
• Keep work area neat and maintain housekeeping.
• Provide excellent service to customers and vendors.
• Conduct stock checks and counts as instructed.
• Enforce visual merchandising guidelines.
• Maintain punctuality and grooming standards.
• Ensure store security and report breaches.
• Attend to customer feedback and upscale where necessary.

Skills

Customer service

Communication

Engaging consumers

Self-discipline

Sales orientation

Team player

Education

SPM level

Tools

POS system

Microsoft Office

Cashier system

Job description

Job description:

RESPONSIBILITIES:

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
• Identify interested and qualified customers and provide them with additional brand and product information
• Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products
• Deliver sell-through to meet personal sales targets
• Perform up-sell and cross-sell should opportunities arise
• Ensure records of sale via the point-of-sale system
• Replenish shelves with products and ensure adherence to visual merchandising guidelines
• Perform general housekeeping - keep areas neat while working, and return items to correct locations
• Provide excellent service to customers and vendors
• Perform stock check and stock count on a periodic basis, or as instructed
• Execute visual merchandising guidelines
• Observe punctuality and proper grooming standards
• Ensure security of store environment and report breach, where necessary
• Attend to customers 'feedback/complaint and upscale, where necessary

RESULTS:

• Maintain professional image as brand ambassador to create positive lasting impression
• Achieve assigned individual sales target and personal development objectives
• Swift response to customers’ needs
• Highly motivated, professional and effective team member
• Excellent customer service management

Essential Knowledge:

• Educated to SPM level
• Fluent in English and Bahasa Malaysia, Mandarin would be a plus
• Basic knowledge of retail operating environment
• Retail management and store operation
• Footwear Industry
• Basic visual merchandising
• Housekeeping

Technical Skills:

• Basic knowledge in Microsoft Office Suite – Words, Excel
• Basic knowledge in operating point-of-sale system / cashiering system
• Basic product awareness
• Ability to engage general consumers
• Good communication skills
• Ability to elevate issues, where necessary
• Self-disciplined