Online Sales & Customer Service

Dreamscape Enterprise Sdn Bhd; Selangor; On-site; MYR 28,000 - 47,000; Full time

Benefits offered by this job

EPF

SOCSO

Annual Leave

Medical Leave

Allowance Provided

Job summary

Dreamscape Enterprise Sdn Bhd in Malaysia is seeking a customer-oriented team member for our online fashion store serving about 100,000 customers yearly.

You will handle lingerie and women's clothes, respond to inquiries across Facebook, Instagram, TikTok and Shopee, manage returns, and coordinate with warehouse operations to ensure smooth shipping.

Fresh graduates can apply; Mandarin is preferred. We value proactivity, empathy, responsibility, and strong organisational and time-management skills.

Qualifications

• Fresh graduates are welcome to apply.
• Proactive, empathetic, and responsible mindset required.
• Strong organisational and multitasking abilities.
• Excellent time management under pressure and tight deadlines.
• Able to speak Mandarin.
• Experience in customer service is a plus.

Responsibilities

• You will be handling lingerie and women's clothes for customers.
• You will ensure no customer is left waiting and respond to inquiries promptly.
• You will manage the returns process, processing refunds or exchanges quickly.
• You will keep customers happy by maintaining high satisfaction across platforms (Facebook, Instagram, TikTok, Shopee).
• You will contribute to process improvements to smooth the customer experience.
• You will coordinate with operations and warehouse to monitor service levels and shipping.

Skills

Proactive

Empathy

Responsible

Hardworking

Consistent

Organisational skills

Time management

Fresh Graduate

Mandarin

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Strong organisational and multitasking abilities

Excellent time management under pressure and tight deadlines

Fresh Graduate can apply

Able to speak Mandarin

We are one of the online fashion store that caters to 100,000 customers needs yearly, we built relationships with the customers, which means you may have to work very closely with the customers in every aspect including coordination operation, before sales strategies and after sales strategies to discover and analyze the needs of the customers.

Requirement

• Join me if you think that you are

• Proactive

• Empathy

• Responsible

• Hardworking

• Consistent to your work

• Strong organisational and multitasking abilities

• Excellent time management under pressure and tight deadlines

• Fresh Graduate can apply

• Able to speak Mandarin

• We are one of the online fashion store that caters to 100,000 customers needs yearly, we built relationships with the customers, which means you may have to work very closely with the customers in every aspect including coordination operation, before sales strategies and after sales strategies to discover and analyze the needs of the customers.

Responsibility

• You will be handling lingerie (bras) and women's clothes for the customers.

• You will ensure no customer is left waiting. You will be responsible for dealing with all customer enquiries in a timely manner, ensuring that every message receives a prompt and helpful response.

• You will manage the returns process. You will handle customer returns and exchanges, ensuring they are processed quickly and efficiently so the customer isn't left waiting for their refund or new item.

• You will keep our customers happy. You will be responsible for maintaining a high level of customer satisfaction across all our platforms (Facebook, Instagram, TikTok, Shopee), ensuring every interaction is positive.

• You will help us get better. You will contribute to the continued development and improvement of our customer service by identifying areas where we can smooth out processes or improve the experience.

• You will coordinate with operations. You will work closely with warehouse personnel to monitor service levels, ensuring that orders are being fulfilled correctly and solving any shipping issues that arise.

Benefits

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Allowance Provided