Area Manager - Kedah

MR DIY Malaysia; Kedah; On-site; MYR 90,000 - 130,000; Full time

Job summary

MR DIY Malaysia is seeking an experienced Retail Operations Manager to oversee performance across assigned stores, drive sales growth, and ensure excellent customer service and compliance with SOPs and standards.

You will analyze KPIs, monitor expenses, lead store teams, and implement improvements to boost efficiency, profitability, and loss prevention across the zone.

Qualifications

• Bachelor's degree required in a related field.
• Strong leadership and people management experience.
• Proven ability to analyze sales data, KPIs and operational metrics.
• Excellent communication and stakeholder management skills.
• Willingness to travel within the assigned zone.

Responsibilities

• Manage and oversee the performance of assigned stores to achieve sales, profitability, operational efficiency, and customer service targets.
• Monitor and analyse store performance, sales trends, KPIs, manpower productivity, payroll budgets, and operating expenses to identify improvement opportunities and drive business performance.
• Conduct regular store visits to ensure compliance with policies, SOPs, standards, safety, and service quality.
• Lead, coach, and develop Branch Managers to improve performance and operational excellence.
• Develop and implement strategies to enhance efficiency, sales, customer service, security, and loss prevention.
• Identify operational gaps, risks, and underperforming stores and implement action plans.
• Ensure execution of marketing strategies, promotions, and company initiatives across stores.
• Monitor inventory, stock levels, and loss prevention to minimize shrinkage and avoid overstocking.
• Monitor competitor activities and market trends to identify opportunities and improvements.
• Collaborate with departments to plan, monitor, and track projects and improvements.
• Prepare and present performance reports with actionable recommendations to Management.
• Ensure compliance with policies, local regulations, licenses, permits, and standards.
• Perform other duties as assigned by Management.

Skills

Leadership

Analytical skills

Problem-solving

Communication

Travel willingness

Data analysis (KPIs)

Education

Bachelor's Degree in Business Administration / Management / Retail / Marketing / Operations

Job description

• Manage and oversee the performance of assigned stores to achieve sales, profitability, operational efficiency, and customer service targets.
• Monitor and analyse store performance, sales trends, Key Performance Indicators (KPIs), manpower productivity, payroll budgets, and operating expenses to identify improvement opportunities and drive business performance.
• Conduct regular store visits to ensure compliance with company policies, Standard Operating Procedures (SOPs), operational standards, safety requirements, visual merchandising, cleanliness, service quality, and statutory regulations.
• Lead, coach, and develop Branch Managers by providing leadership, guidance, and direction to improve store performance and operational excellence.
• Develop and implement strategies and process improvements to enhance operational efficiency, sales performance, customer service, store security, and loss prevention.
• Identify operational gaps, business risks, and underperforming stores, and implement action plans to improve operational efficiency, productivity, profitability, and overall store performance.
• Ensure effective execution of marketing strategies, promotional campaigns, company initiatives, and operational projects across assigned stores.
• Monitor inventory management, stock availability, and loss prevention practices to maintain optimum stock levels, minimize shrinkage, and prevent overstocking or understocking.
• Monitor competitor activities, market trends, product and customer demand to identify business opportunities and support operational improvements.
• Collaborate with relevant departments to plan, implement, and monitor operational projects and business improvement initiatives.
• Prepare and present performance reports, including operational incidents, sales performance, high-loss areas, business updates, and recommendations to Management.
• Ensure all assigned stores comply with company policies, local authority regulations, statutory requirements, business licenses, control item licenses, permits, and other operational standards.
• Perform any other duties and responsibilities as assigned by Management from time to time.

Requirements

• Bachelor's Degree in Business Administration, Business Management, Retail Management, Marketing, Operations Management, or related field.
• Minimum 5 years of experience in retail operations, preferably in a multi-store environment.
• Strong leadership skills with the ability to manage store teams and drive operational performance.
• Strong knowledge of retail operations, SOP implementation, and compliance standards.
• Proven experience in driving sales performance, productivity, and cost efficiency.
• Strong analytical and problem-solving skills with the ability to identify gaps and implement improvements.
• Good communication and stakeholder management skills.
• Able to manage multiple priorities and work independently in a fast-paced environment.
• Willing to travel within the assigned zone.
• Proficient in analysing sales reports, KPIs, and operational data.