Area Manager - Sarawak

MR DIY Malaysia; Sarawak; On-site; MYR 90,000 - 150,000; Full time

Job summary

MR DIY Malaysia in Sarawak is seeking a results-driven Retail Operations Manager to oversee multiple stores, drive sales growth, profitability, and service quality across the region.

You will monitor KPIs, lead store teams, ensure SOP compliance, optimize inventory, and coordinate marketing initiatives. The role requires travel within the zone and a focus on operational excellence and loss prevention.

Qualifications

• Bachelor's degree in a related field.
• Minimum 5 years in retail operations.
• Strong leadership and communication skills.
• Experience with KPI analysis and cost efficiency.
• Willing to travel within the assigned zone.

Responsibilities

• Manage and oversee the performance of assigned stores to achieve sales, profitability, and customer service targets.
• Monitor store performance, KPIs, manpower productivity, payroll budgets, and operating expenses.
• Conduct store visits to ensure SOPs, standards, safety, visual merchandising, and compliance.
• Lead, coach, and develop Branch Managers to improve performance.
• Develop and implement strategies to enhance efficiency, sales, and loss prevention.
• Identify gaps and implement improvement plans to boost productivity and profitability.
• Ensure execution of marketing strategies and company initiatives across stores.
• Monitor inventory, stock levels, and shrinkage to prevent over/understocking.
• Collaborate with departments to plan and monitor improvement projects.
• Prepare and present performance reports and recommendations to Management.
• Ensure compliance with policies, regulations, licenses, and standards.

Skills

Leadership

Analytical thinking

Communication

Stakeholder management

Education

Bachelor's degree in Business/Retail

Job description

• Manage and oversee the performance of assigned stores to achieve sales, profitability, operational efficiency, and customer service targets.
• Monitor and analyse store performance, sales trends, Key Performance Indicators (KPIs), manpower productivity, payroll budgets, and operating expenses to identify improvement opportunities and drive business performance.
• Conduct regular store visits to ensure compliance with company policies, Standard Operating Procedures (SOPs), operational standards, safety requirements, visual merchandising, cleanliness, service quality, and statutory regulations.
• Lead, coach, and develop Branch Managers by providing leadership, guidance, and direction to improve store performance and operational excellence.
• Develop and implement strategies and process improvements to enhance operational efficiency, sales performance, customer service, store security, and loss prevention.
• Identify operational gaps, business risks, and underperforming stores, and implement action plans to improve operational efficiency, productivity, profitability, and overall store performance.
• Ensure effective execution of marketing strategies, promotional campaigns, company initiatives, and operational projects across assigned stores.
• Monitor inventory management, stock availability, and loss prevention practices to maintain optimum stock levels, minimize shrinkage, and prevent overstocking or understocking.
• Monitor competitor activities, market trends, product and customer demand to identify business opportunities and support operational improvements.
• Collaborate with relevant departments to plan, implement, and monitor operational projects and business improvement initiatives.
• Prepare and present performance reports, including operational incidents, sales performance, high-loss areas, business updates, and recommendations to Management.
• Ensure all assigned stores comply with company policies, local authority regulations, statutory requirements, business licenses, control item licenses, permits, and other operational standards.
• Perform any other duties and responsibilities as assigned by Management from time to time.

Requirements

• Bachelor's Degree in Business Administration, Business Management, Retail Management, Marketing, Operations Management, or related field.
• Minimum 5 years of experience in retail operations, preferably in a multi-store environment.
• Strong leadership skills with the ability to manage store teams and drive operational performance.
• Strong knowledge of retail operations, SOP implementation, and compliance standards.
• Proven experience in driving sales performance, productivity, and cost efficiency.
• Strong analytical and problem-solving skills with the ability to identify gaps and implement improvements.
• Good communication and stakeholder management skills.
• Able to manage multiple priorities and work independently in a fast-paced environment.
• Willing to travel within the assigned zone.
• Proficient in analysing sales reports, KPIs, and operational data.