Outpatient Assistant (门诊助理)

Southern University College; Skudai; On-site; MYR 24,000 - 36,000; Full time

Benefits offered by this job

Professional development

Job summary

Southern University College in Malaysia seeks an outpatient assistant for the Traditional Chinese Medicine clinic. You will register patients, verify personal and insurance details, and guide them through check-in, ensuring accuracy and courtesy.

You will coordinate appointments to optimize provider time, answer calls, handle inquiries about billing and clinic policies, and keep patient records organized with test results and notes.

Qualifications

• High school diploma or equivalent required.
• Strong interpersonal and communication abilities preferred.
• Basic computer skills for data entry and record-keeping.
• Proficiency in English, Malay and Mandarin.

Responsibilities

• Ensure accurate registration and verify personal and insurance information during check-in.
• Coordinate and schedule patient appointments to optimize provider time.
• Manage front desk operations, answer calls, and address inquiries.
• Maintain organized patient records including test results and treatment notes.

Skills

Interpersonal skills

Communication skills

Basic computer skills

English

Malay

Mandarin

Education

High school diploma or equivalent

Job description

We are looking for outpatient assistant in the Traditional Chinese Medicine

Ensuring accurate registration, verifying personal and insurance information, and guiding them through the check-in process.

Coordinate and schedule patient appointments, optimizing the provider's time and ensuring that patients receive timely care.

Manage the front desk area, answer phone calls, address patient inquiries, and provide helpful information regarding appointments, billing, and clinic policies.

Maintain organized and up-to-date patient records, including filing and updating medical information, test results, and treatment notes.

Requirement:

• High school diploma or equivalent.
• Strong interpersonal and communication skills.
• Basic computer skills for data entry and record-keeping.
• Proficiency in English, Malay and Mandarin

Welfare Benefit:

Professional development (candidates could enhance their skillset by learning valuable traditional medicine knowledge)

Southern University College (Southern UC), previously known as Southern College, was established in 1990. It is the first non‑profit higher education institute in Malaysia. The establishment of Southern College was to provide alternative tertiary education for high school graduates to pursue higher qualifications in home country. Foon Yew Advanced Studies Programme was first set up in 1975 at Southern College and later Foon Yew Board of Directors made an application to the Ministry of Education for setting up Foon Yew College and then Southern College. Through twenty‑two years of management and support from the Chinese community, the Ministry of Higher Education finally approved Southern College to be upgraded to Southern University College in 2012. Southern UC aims to become a well‑known International University by 2030.

The 33 acres of Southern University College campus, mainly donated by the philanthropist, Mr. Seow Wan Heong is located at Skudai, Johor Bahru. The campus reflects a fusion of Chinese and multicultural traditions of Malaysians.

Southern University College consists of:

Faculty of Humanities and Social SciencesFaculty of Business and ManagementFaculty of Art and DesignFaculty of Engineering and Information TechnologyFaculty of Chinese MedicineFaculty of Education and PsychologySchool of Foundation StudiesSouthern Institute of Technical EducationSchool of Professional & Continuing EducationInstitute of Graduate Studies and ResearchResearch Institute of Chinese Ethnicity & CultureResearch Institute of Malay Language and Culture.