Outlets Lead: Elevate Guest Experience & Hospitality

Hilton; Kuching; On-site; MYR 89,000 - 156,000; Full time

Job summary

Hilton in Malaysia seeks an experienced Outlets Manager to lead daily restaurant operations, curate memorable dining experiences, and drive guest satisfaction with a focus on service excellence and brand standards.

You will oversee inventory, cost controls, and upselling initiatives while coordinating with kitchen and housekeeping to ensure seamless service and strict hygiene compliance across outlets.

Qualifications

• Proven experience as an Outlet Manager or similar role in a high-end restaurant or hotel, or 2-3 years as an Assistant Manager.
• Assistant Manager: at least 1 year as an Assistant Outlet Manager.
• High school diploma or equivalent; hospitality training is a plus.
• Excellent communication, grooming, and interpersonal skills.
• Fluent in English; additional languages are an advantage.
• Friendly, professional, and guest-focused.
• Able to work flexible shifts.

Responsibilities

• Operational Oversight: Manage daily outlet operations to ensure smooth service and adherence to brand standards.
• Team Leadership: Supervise, train, and motivate staff to deliver exceptional guest experiences and maintain high performance.
• Guest Experience Management: Ensure personalized service, handle guest feedback, and resolve issues promptly to enhance satisfaction.
• Inventory & Cost Control: Monitor stock levels, manage ordering, and control costs to optimize profitability.
• Sales & Revenue Support: Drive upselling initiatives, monitor sales performance, and support revenue targets.
• Compliance & Hygiene: Ensure adherence to health, safety, and hygiene regulations across all outlet areas.
• Coordination & Communication: Collaborate with kitchen, housekeeping, and other departments for seamless service delivery.
• Food Safety Regulations: Ensuring that all food safety standards are met.

Skills

Outlet management

Team leadership

Guest service

Cost control

Upselling

Education

High school diploma or equivalent

Hospitality training (preferred)

Job description

Hilton in Malaysia seeks an experienced Outlets Manager to lead daily restaurant operations, curate memorable dining experiences, and drive guest satisfaction with a focus on service excellence and brand standards.

You will oversee inventory, cost controls, and upselling initiatives while coordinating with kitchen and housekeeping to ensure seamless service and strict hygiene compliance across outlets.