Outlet Supervisor — Lead Hospitality & Guest Experience

Hilton; Kuala Lumpur; On-site; MYR 54,000 - 71,000; Full time

Job summary

Hilton Kuala Lumpur is seeking an Outlet Supervisor to lead a hospitality team in delivering memorable dining experiences. You will supervise and train staff, ensure flawless service sequences, and drive guest satisfaction through proactive service and upselling initiatives.

The role emphasizes maintaining brand standards, coordinating with kitchen and housekeeping, and upholding food safety and hygiene regulations across all outlet areas. Flexibility to work varying shifts is required.

Qualifications

• High school diploma or equivalent; proven experience in a similar role.
• Excellent communication, grooming, and interpersonal skills.
• Fluent in English; additional languages are an advantage.
• Friendly, professional, and guest-focused.
• Able to work flexible shifts.

Responsibilities

• Operational Oversight: Support daily outlet operations to ensure smooth service and adherence to brand standards.
• Team Leadership: Supervise, train, and motivate staff to deliver exceptional guest experiences and maintain high performance.
• Guest Experience Management: Ensure personalized service, handle guest feedback, and resolve issues promptly to enhance satisfaction.
• Inventory & Cost Control: Monitor stock levels, manage ordering, and control costs to optimize profitability.
• Sales & Revenue Support: Drive upselling initiatives, monitor sales performance, and support revenue targets.
• Compliance & Hygiene: Ensure adherence to health, safety, and hygiene regulations across all outlet areas.
• Coordination & Communication: Collaborate with kitchen, housekeeping, and other departments for seamless service delivery.
• Food Safety Regulations: Ensuring that all food safety standards are met.

Skills

Team Leadership

Guest Service

Communication

Flexibility

Attention to detail

Education

High school diploma

Job description

Hilton Kuala Lumpur is seeking an Outlet Supervisor to lead a hospitality team in delivering memorable dining experiences. You will supervise and train staff, ensure flawless service sequences, and drive guest satisfaction through proactive service and upselling initiatives.

The role emphasizes maintaining brand standards, coordinating with kitchen and housekeeping, and upholding food safety and hygiene regulations across all outlet areas. Flexibility to work varying shifts is required.