Luxury Outlet Manager | Drive Guest Experience & Revenue

Hilton; Kuah; Presencial; MYR 60.000 - 100.000; Jornada completa

Descripción de la vacante

Hilton in Malaysia is seeking an Outlet Manager to lead daily restaurant operations within our hotel. You will shape guest experiences, supervise staff, and ensure service excellence that aligns with our brand standards.

The role requires strong communication, English fluency, 1–2 years in a senior outlet role or 2–3 years as an assistant manager, plus a high school diploma and hospitality training. Flexible shifts and collaboration with kitchen and housekeeping are essential.

Formación

• Proven experience as an Outlet Manager or similar role in a high-end restaurant or hotel, or 2–3 years as an Assistant Manager.
• High school diploma or equivalent; hospitality training is a plus.
• Fluent in English; additional languages are an advantage.
• Excellent communication, grooming, and interpersonal skills.
• Able to work flexible shifts.

Responsabilidades

• Operational Oversight: Manage daily outlet operations to ensure smooth service and adherence to brand standards.
• Team Leadership: Supervise, train, and motivate staff to deliver exceptional guest experiences and maintain high performance.
• Guest Experience Management: Ensure personalized service, handle guest feedback, and resolve issues promptly to enhance satisfaction.
• Inventory & Cost Control: Monitor stock levels, manage ordering, and control costs to optimize profitability.
• Sales & Revenue Support: Drive upselling initiatives, monitor sales performance, and support revenue targets.
• Compliance & Hygiene: Ensure adherence to health, safety, and hygiene regulations across all outlet areas.
• Coordination & Communication: Collaborate with kitchen, housekeeping, and other departments for seamless service delivery.
• Food Safety Regulations: Ensuring that all food safety standards are met.

Conocimientos

Outlet management

Team leadership

English fluency

Interpersonal skills

Flexible shifts

Communication

Hospitality awareness

Educación

High school diploma

Hospitality training (plus)

Descripción del empleo

Hilton in Malaysia is seeking an Outlet Manager to lead daily restaurant operations within our hotel. You will shape guest experiences, supervise staff, and ensure service excellence that aligns with our brand standards.

The role requires strong communication, English fluency, 1–2 years in a senior outlet role or 2–3 years as an assistant manager, plus a high school diploma and hospitality training. Flexible shifts and collaboration with kitchen and housekeeping are essential.