F&B Operations Leader: Elevate Guest Experience

Hilton; Kuah; On-site; MYR 84,000 - 132,000; Full time

Job summary

Hilton in Malaysia is seeking an Assistant Food & Beverage Manager to lead daily dining operations, uphold service standards, and drive guest satisfaction across designated outlets. You will coach a diverse team, manage costs, and ensure compliance with health and safety regulations to deliver memorable hospitality experiences.

The role requires 5–7 years in F&B operations, a hospitality-related degree, strong leadership and English fluency, and experience with POS systems and inventory

Qualifications

• Diploma or degree in Hospitality Management or related field.
• 5–7 years in F&B operations, with supervisory or managerial experience preferred.
• Strong leadership, service excellence, and operational planning abilities.
• Familiarity with POS systems and inventory management tools.
• Fluent in English; effective in team coordination and guest interaction.
• Detail-oriented, adaptable, and committed to delivering high-quality service.
• Open to Malaysian and possess legal working rights in Malaysia.

Responsibilities

• Ensure seamless operations: Manage daily food and beverage operations for designated outlets, ensuring top-tier quality, service, and marketing strategies that maximize profitability and customer satisfaction.
• Enhance guest satisfaction and service excellence: Support the development and implementation of guest satisfaction strategies, monitoring trends, gathering feedback, and driving continuous improvements to elevate the guest experience.
• Drive operational efficiency: Oversee the administrative and planning functions of the Food & Beverage department, ensuring smooth daily operations while implementing cost controls for food, beverage, and labor expenses.
• Elevate quality and service standards: Support the delivery of exceptional food and beverage quality, service, and marketing strategies to enhance guest satisfaction, drive revenue, and maximize profitability.
• Inspire and develop the team: Supervise, coach, and mentor team members, provide professional development opportunities, and recognize achievements to build, retain, and engage a high-performing team.
• Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member well-being.

Skills

Leadership

Guest service

Operations planning

Team coordination

Communication

Education

Diploma/degree in Hospitality Management or related

Tools

POS systems

Inventory management

Job description

Hilton in Malaysia is seeking an Assistant Food & Beverage Manager to lead daily dining operations, uphold service standards, and drive guest satisfaction across designated outlets. You will coach a diverse team, manage costs, and ensure compliance with health and safety regulations to deliver memorable hospitality experiences.

The role requires 5–7 years in F&B operations, a hospitality-related degree, strong leadership and English fluency, and experience with POS systems and inventory