Outlet Dining Supervisor - Lead Guest Experience

Hilton; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Hilton in Malaysia is seeking an Outlet Supervisor to oversee daily outlet operations and lead a team to deliver flawless dining experiences. You will supervise, train, and motivate staff to ensure guest satisfaction while maintaining brand standards.

You will also manage inventory, control costs, and collaborate with kitchen and housekeeping to ensure seamless service and upsell opportunities. This role requires flexibility to cover shifts and a passion for hospitality excellence.

Qualifications

• High school diploma or equivalent; proven experience in a similar role.
• Excellent communication, grooming, and interpersonal skills
• Fluent in English; additional languages are an advantage
• Friendly, professional, and guest-focused
• Able to work flexible shifts

Responsibilities

• Operational Oversight: Support daily outlet operations to ensure smooth service and adherence to brand standards.
• Team Leadership: Supervise, train, and motivate staff to deliver exceptional guest experiences and maintain high performance.
• Guest Experience Management: Ensure personalized service, handle guest feedback, and resolve issues promptly to enhance satisfaction.
• Inventory & Cost Control: Monitor stock levels, manage ordering, and control costs to optimize profitability.
• Sales & Revenue Support: Drive upselling initiatives, monitor sales performance, and support revenue targets.
• Compliance & Hygiene: Ensure adherence to health, safety, and hygiene regulations across all outlet areas.
• Coordination & Communication: Collaborate with kitchen, housekeeping, and other departments for seamless service delivery.
• Food Safety Regulations: Ensuring that all food safety standards are met.

Skills

Communication skills

Interpersonal skills

Guest-focused

Flexibility

Education

High school diploma or equivalent

Job description

Hilton in Malaysia is seeking an Outlet Supervisor to oversee daily outlet operations and lead a team to deliver flawless dining experiences. You will supervise, train, and motivate staff to ensure guest satisfaction while maintaining brand standards.

You will also manage inventory, control costs, and collaborate with kitchen and housekeeping to ensure seamless service and upsell opportunities. This role requires flexibility to cover shifts and a passion for hospitality excellence.