Outlet Manager: Elevate Guest Experiences & Service

Hilton; Selangor; On-site; MYR 89,000 - 134,000; Full time

Job summary

Hilton in Malaysia, Selangor invites an experienced Outlet Manager to oversee daily restaurant operations, craft memorable guest experiences, and uphold brand standards in a luxury setting. You will lead a team, develop a varied menu concept, and ensure a warm, inviting atmosphere where every guest feels valued.

The role requires strong hospitality training, excellent communication, and the flexibility to work shifting hours.

Qualifications

• Proven experience as an Outlet Manager or similar role in a high-end restaurant or hotel.
• High school diploma or equivalent; hospitality training is a plus.
• Excellent communication, grooming, and interpersonal skills.
• Fluent in English; additional languages are an advantage.
• Friendly, professional, and guest-focused.
• Able to work flexible shifts.

Responsibilities

• Operational Oversight: Manage daily outlet operations to ensure smooth service and adherence to brand standards.
• Team Leadership: Supervise, train, and motivate staff to deliver exceptional guest experiences and maintain high performance.
• Guest Experience Management: Ensure personalized service, handle guest feedback, and resolve issues promptly to enhance satisfaction.
• Inventory & Cost Control: Monitor stock levels, manage ordering, and control costs to optimize profitability.
• Sales & Revenue Support: Drive upselling initiatives, monitor sales performance, and support revenue targets.
• Compliance & Hygiene: Ensure adherence to health, safety, and hygiene regulations across all outlet areas.
• Coordination & Communication: Collaborate with kitchen, housekeeping, and other departments for seamless service delivery.
• Food Safety Regulations: Ensuring that all food safety standards are met.

Skills

Outlet management

Team leadership

Guest service

Communication

Education

High school diploma

Job description

Hilton in Malaysia, Selangor invites an experienced Outlet Manager to oversee daily restaurant operations, craft memorable guest experiences, and uphold brand standards in a luxury setting. You will lead a team, develop a varied menu concept, and ensure a warm, inviting atmosphere where every guest feels valued.

The role requires strong hospitality training, excellent communication, and the flexibility to work shifting hours.