Outlet Supervisor: Lead Team, Career Growth & Service

MY FIVE SNOWMEN SDN BHD; Kuala Lumpur; On-site; MYR 36,000 - 51,000; Full time

Benefits offered by this job

Attractive salary

Career advancement

Team culture

Employee treats

Growing brand

Job summary

FIVE SNOWMEN in Malaysia is seeking an Outlet Supervisor who is passionate, energetic and customer-oriented to lead a team and oversee daily operations. You will drive sales, manage stock and ensure service excellence in a fast-paced environment.

The role requires 1–2 years of supervisory experience in F&B, strong leadership and communication skills, and the ability to work weekends and public holidays. Join a growing brand and grow with us!

Qualifications

• Education – SPM/STPM, Diploma or Degree in a relevant field.
• Experience – Minimum 1–2 years of supervisory experience in F&B or related.
• Languages – Good command of English and Bahasa Malaysia; Chinese would be an added advantage.
• Skills – Proactive team player with strong leadership, communication and problem-solving abilities.
• Attitude – Positive, responsible and passionate about customer service.

Responsibilities

• Lead & Motivate the Team – Guide, coach and inspire team members to deliver outstanding customer experiences.
• Oversee Daily Operations – Ensure smooth outlet operations, effective staff scheduling and efficient team management.
• Manage Stock & Inventory – Monitor stock levels, oversee inventory control and ensure proper stock handling.
• Drive Sales Performance – Maximise outlet sales with suitable promotional mechanics.
• Achieve Business Targets – Track KPIs and lead the team towards goals.
• Uphold Outlet Standards – Ensure cleanliness, product quality and SOP compliance.

Skills

Leadership

Communication

Problem solving

Teamwork

Education

SPM/STPM, Diploma or Degree in a relevant field

Job description

FIVE SNOWMEN in Malaysia is seeking an Outlet Supervisor who is passionate, energetic and customer-oriented to lead a team and oversee daily operations. You will drive sales, manage stock and ensure service excellence in a fast-paced environment.

The role requires 1–2 years of supervisory experience in F&B, strong leadership and communication skills, and the ability to work weekends and public holidays. Join a growing brand and grow with us!