Outlet Supervisor - Lead Team, Boost Sales & Service

SOYBEAN FACTORY PRODUCTION SDN. BHD.; Kuala Lumpur; On-site; MYR 36,000 - 54,000; Full time

Job summary

Soybean Factory Production Sdn Bhd is seeking an Outlet Supervisor in Kuala Lumpur to lead daily outlet operations, manage the team, and ensure excellent customer experiences in our fast-growing F&B environment. You will schedule staff, drive sales, implement upselling strategies, and maintain food safety and SOP compliance while delivering results across shifts, weekends, and holidays.

Fluency in Malay and English is required; Mandarin is a plus.

Qualifications

• Proven leadership and team supervision
• Strong communication and problem-solving
• Customer-focused with upselling ability
• Able to train and develop staff
• Knowledge of SOPs and food safety standards

Responsibilities

• Manage daily outlet operations and ensure smooth workflow.
• Lead, train, and motivate outlet team members.
• Prepare staff schedules and ensure proper manpower planning.
• Drive sales performance and achieve monthly sales targets.
• Implement upselling strategies to increase sales and customer satisfaction.
• Handle customer feedback and complaints professionally.
• Monitor stock levels, food quality, cleanliness, and hygiene standards.
• Ensure compliance with company SOPs and food safety requirements.

Skills

Leadership

Communication

Problem-solving

Customer service

Upselling

Education

SPM qualification

Diploma in F&B

Hospitality

Business Management

Job description

Soybean Factory Production Sdn Bhd is seeking an Outlet Supervisor in Kuala Lumpur to lead daily outlet operations, manage the team, and ensure excellent customer experiences in our fast-growing F&B environment. You will schedule staff, drive sales, implement upselling strategies, and maintain food safety and SOP compliance while delivering results across shifts, weekends, and holidays.

Fluency in Malay and English is required; Mandarin is a plus.