Outlet Manager: Lead Operations & Service Excellence

SEN KEE FOOD TRADING SDN. BHD.; Shah Alam; On-site; MYR 39,000 - 67,000; Full time

Job summary

SEN KEE FOOD TRADING SDN. BHD. seeks an Outlet Supervisor to lead our team in daily operations at our Shah Alam location. You will manage manpower, monitor stock levels, ensure all devices function, and drive customer satisfaction with food quality and service.

You will also review stock orders, assist in interview processes, brief staff on the handbook, arrange weekly schedules, and maintain cleanliness and safety standards while collaborating with the Area Manager.

Responsibilities

• Leads and provides guidance to team members in daily operation.
• Ensure operation run smoothly which includes manpower required, availability of stock and all devices in the outlet are well functioning.
• Ensure daily closing report were submitted completely.
• Ensure customers are satisfied in terms of food quality and service.
• Get feedback from customers in regards to food quality and / or service promptly and effectively.
• Summarize and check stock order before submit in Order Group in timely manner.
• Involve in interviewing candidates when required.
• Brief employee handbook and give orientation to new staffs.
• Check weekly and daily stock & sales and ensure all information updated is correct.
• Arrange weekly schedule and submit to Area Manager according to the deadline.
• Ensure all invoices, sales report, punch card & monthly forms are arranged according to date and supplier.
• Submit attendance and amended schedule to Area Manager every month according to the deadline given.
• Maintain our high standards of cleanliness & safety.
• Assist in the planning and implementation of new procedures and to work closely with team members.
• Manage and assume responsibility for all functions of outlets and ensure that high standards of operations are consistently adhered to.
• Plans, identifies, communicates, and delegates appropriate responsibilities and practices to team members to ensure smooth flow of operations.
• Provides training and direction to the team members to ensure a smooth daily operation.
• Ensures team members adhere to company Standard Operating Procedures (SOP).
• Develops and maintains positive relationships with team members in the district by understanding and addressing individual motivation, needs and concerns.
• Any other ad hoc duties as and when required by immediate superior and Management.

Job description

SEN KEE FOOD TRADING SDN. BHD. seeks an Outlet Supervisor to lead our team in daily operations at our Shah Alam location. You will manage manpower, monitor stock levels, ensure all devices function, and drive customer satisfaction with food quality and service.

You will also review stock orders, assist in interview processes, brief staff on the handbook, arrange weekly schedules, and maintain cleanliness and safety standards while collaborating with the Area Manager.