Outlet Supervisor

Private Advertiser; Johor Bahru; In loco; MYR 33.000 - 56.000; Tempo pieno

Descrizione del lavoro

Private Advertiser is seeking an Outlet Supervisor to drive sales and profitability at City Square, Johor Bahru. You will lead a team of outlet executives and promoters, plan rosters, and coordinate promotions with mall management.

Responsibilities include monitoring customer service, inventory accuracy, and timely paperwork; you will mentor staff, conduct coaching, and resolve conflicts. This role requires Mandarin and English proficiency and willingness to work retail hours.

Competenze

• Minimum SPM with Mandarin and English proficiency.
• Vibrant and outgoing candidate.
• Retail experience and ability to manage a team.
• Able to work retail hours including public holidays.
• Based at City Square, Johor Bahru.

Mansioni

• Generate sales and profitability for the outlet.
• Provide direction and leadership to a group of outlet executives and promoters.
• Develop and approve outlet promotions to increase sales while protecting the bottom line.
• Communicate effectively with individuals and teams; coach, motivate, and address performance issues.
• Motivate and empower the team daily, balancing quantitative and qualitative goals.
• Plan manpower with monthly/weekly rosters and leaves to ensure capacity during peaks.
• Oversee outlet inventory and ensure no stockouts with accurate daily counts.
• Monitor sales floor to maintain top-tier customer service.
• Investigate inventory discrepancies and resolve issues.
• Submit paperwork (e.g., OT, commissions) promptly.
• Participate in stock takes according to SOPs.
• Maintain relationships with mall management for collaboration opportunities.

Conoscenze

Mandarin

English

Team leadership

Retail experience

Formazione

SPM qualification

Descrizione del lavoro

Generate sales and profitability for the outlet

Provide direction and leadership to a group to outlet executives, including sales promoters that may be deployed directly from the brand

Develop and get approval to execute outlet promotions to increase sales revenue without compromising on bottom line expectations

Conduct effective communication: one/one, team briefing/motivation, appraisal behaviour management from coaching and constructive feedback, counselling, conflict resolution, warning to contract ending etc

Motivate, recognize, empower and challenge the team on a daily basis (both quantitative and qualitative aspects)

Plan manpower in advance through: monthly/weekly rosters, leaves etc to ensure operational capacity is not compromised at outlets even during seasonal peak timings

Responsible for inventory at the outlet, including ensuring no out of stock situation happens and accurate inventory stock count during daily opening/closing

Monitor team on sales floor to ensure excellent customer service is delivered

Follow up on inventory discrepancy and carry out investigation to resolve issues

Submit required paperwork (e.g. OT, Commission etc) in a timely manner

Participate, prepare and carry out stock take according to SOPs as required

Maintain relationship mall management to gain access to mall initiated promotions and trigger to Head of Department for any collaboration opportunities for approval

• Generate sales and profitability for the outlet
• Provide direction and leadership to a group to outlet executives, including sales promoters that may be deployed directly from the brand
• Develop and get approval to execute outlet promotions to increase sales revenue without compromising on bottom line expectations
• Conduct effective communication: one/one, team briefing/motivation, appraisal behaviour management from coaching and constructive feedback, counselling, conflict resolution, warning to contract ending etc
• Motivate, recognize, empower and challenge the team on a daily basis (both quantitative and qualitative aspects)
• Plan manpower in advance through: monthly/weekly rosters, leaves etc to ensure operational capacity is not compromised at outlets even during seasonal peak timings
• Responsible for inventory at the outlet, including ensuring no out of stock situation happens and accurate inventory stock count during daily opening/closing
• Monitor team on sales floor to ensure excellent customer service is delivered
• Follow up on inventory discrepancy and carry out investigation to resolve issues
• Submit required paperwork (e.g. OT, Commission etc) in a timely manner
• Participate, prepare and carry out stock take according to SOPs as required
• Maintain relationship mall management to gain access to mall initiated promotions and trigger to Head of Department for any collaboration opportunities for approval

Job Requirements

• Possess minimum SPM with proficiency in Mandarin and English.
• Vibrant and outgoing candidate.
• Retail working experience and able to manage a team.
• Able to work on retail hours and public holidays.
• Able to work on City Square, Johor Bahru

Unlock job insights

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as an Outlet Supervisor?
• Which of the following types of qualifications do you have?
• How would you rate your Mandarin language skills?