Outlet Supervisor - KL/PJ

DKSH Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 32,000 - 52,000; Full time

Job summary

DKSH Malaysia Sdn Bhd is seeking an Outlet Supervisor to support efficient outlet operations and deliver exceptional customer experiences. You will monitor daily and monthly sales results to drive business outcomes and uphold high service standards for customers and gift item production.

The role requires a one-year background in a related field, a proactive attitude, and flexibility to work shifts including weekends.

Qualifications

• Sijil Pelajaran Malaysia (SPM) or Diploma in Food and Beverage (F&B) or a relevant qualification.
• At least one year of working experience in a related field.
• A dynamic, self-motivated, and fast-learning approach, with excellent interpersonal skills and the ability to work independently as well as collaboratively within a team.
• Flexibility and willingness to work shifts, public holidays, and weekends.
• A positive working attitude with a professional and pleasant disposition.

Responsibilities

• Support daily and monthly sales results to help achieve maximum business outcomes.
• Uphold high standards of customer service and gift item production; monitor service standards.
• Ensure stock management and cash/credit card procedures are followed and discrepancies resolved.
• Foster a compliant and disciplined team environment by enforcing policies and regulations.
• Support planning and execution of marketing and promotional activities to boost outlet visibility and sales.

Skills

Customer service

Sales analytics

Team player

Attention to detail

Education

SPM or Diploma in F&B

Tools

Stock management

Cash handling

Job description

The Outlet Supervisor is responsible for supporting the efficient and consistent management of outlet operations, ensuring high standards of customer service and sales performance are maintained. This role contributes directly to the achievement of business targets and the delivery of an exceptional customer experience.

What You Will Deliver

Support business performance by maintaining a comprehensive understanding of daily and monthly sales results, contributing to the achievement of maximum business outcomes

Uphold consistently high standards of customer service and gift item production by regularly monitoring, checking, and maintaining agreed service and quality standards

Safeguard operational integrity by ensuring all stock management and cash and credit card handling procedures are strictly adhered to, with any discrepancies promptly investigated and appropriately resolved

Foster a compliant and disciplined team environment by ensuring all team members adhere to company policies, rules, and regulations

Support the planning and execution of marketing and promotional activities to drive outlet visibility and sales performance

Administrative duties and coordination tasks as required

What You Bring

Sijil Pelajaran Malaysia (SPM) or Diploma in Food and Beverage (F&B) or a relevant qualification

At least one year of working experience in a related field

A dynamic, self-motivated, and fast-learning approach, with excellent interpersonal skills and the ability to work independently as well as collaboratively within a team

Flexibility and willingness to work shifts, public holidays, and weekends

A positive working attitude with a professional and pleasant disposition

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as an Outlet Supervisor?

Advertising, Marketing & Communications Services 1,001-5,000 employees

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and

distributing high-quality products and brands for multinational and Fortune 500 companies. Through our

Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver

sustainable growth for our partners. We contribute to improving the quality of life for our employees and

people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly

listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over

29,000 specialists and produced net sales of CHF 11.1 billion in 2023.

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and

distributing high-quality products and brands for multinational and Fortune 500 companies. Through our

Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver

sustainable growth for our partners. We contribute to improving the quality of life for our employees and

people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly

listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over

29,000 specialists and produced net sales of CHF 11.1 billion in 2023.

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