F&B Team Leader: Service Excellence & Ops

ONYX Hospitality Group; Penang; On-site; MYR 36,000 - 54,000; Full time

Job summary

ONYX Hospitality Group in Penang is seeking a dedicated Restaurant Outlet Supervisor to assist the Outlet Manager and Assistant Outlet Manager in daily operations and guest service excellence.

You will ensure service standards are met, SOPs followed, and supervision of staff, including opening/closing cashier duties, stock control, and maintaining clean, organized storerooms, with ad-hoc duties as needed.

Qualifications

• Diploma in hospitality or related field.
• 2-3 years of experience in restaurant operations.
• Experience in hotel/restaurants a plus.

Responsibilities

• Assist Outlet Manager and Assistant Outlet Manager in all restaurant operations.
• Ensure service standards meet hotel guidelines.
• Ensure SOPs and policies are followed.
• Delegate tasks and supervise subordinates to maintain standards.
• Open and close cashier duties; monitor and control stocks.
• Ensure storage areas are clean and organized; monitor equipment movement.

Education

Diploma

Job description

ONYX Hospitality Group in Penang is seeking a dedicated Restaurant Outlet Supervisor to assist the Outlet Manager and Assistant Outlet Manager in daily operations and guest service excellence.

You will ensure service standards are met, SOPs followed, and supervision of staff, including opening/closing cashier duties, stock control, and maintaining clean, organized storerooms, with ad-hoc duties as needed.