Outlet Crew Member - Customer Experience & Merchandising

DKSH; Bintulu; On-site; MYR 24,000 - 32,000; Full time

Job summary

DKSH is seeking a Crew Member, Outlet Operations to join its retail team. You will help deliver a welcoming customer experience, keep product quality and display high, and maintain store cleanliness across assigned outlets.

You will support daily outlet operations, assist in service delivery, and undertake administrative duties as required. School leavers are welcome; training will be provided, and shifts, weekends, and public holidays are part of a six-day week.

Qualifications

• Training provided for all entrants.
• Good attitude and professional disposition.
• Able to communicate in Bahasa Malaysia and English.
• Willing to work shifts, weekends, and public holidays (six-day week).
• Willing to be based at assigned outlet locations.

Responsibilities

• Prepare and bake products to standard, ensuring availability and freshness.
• Maintain a fully stocked, clean product display to ensure a top customer experience.
• Uphold housekeeping and hygiene standards for a tidy, welcoming outlet.
• Assist in wrapping gifts and arrange product displays to support visual merchandising.
• Support customer service activities to deliver positive service experiences.
• Conduct administrative duties and coordination tasks as required.

Skills

Customer service mindset

Communication (BM and English)

Teamwork

Willingness to work weekends

Education

School leavers welcome

Job description

DKSH is seeking a Crew Member, Outlet Operations to join its retail team. You will help deliver a welcoming customer experience, keep product quality and display high, and maintain store cleanliness across assigned outlets.

You will support daily outlet operations, assist in service delivery, and undertake administrative duties as required. School leavers are welcome; training will be provided, and shifts, weekends, and public holidays are part of a six-day week.