Outlet Operations Lead

SEN KEE FOOD TRADING SDN. BHD.; Petaling Jaya; On-site; MYR 40,000 - 60,000; Full time

Job summary

SEN KEE FOOD TRADING SDN. BHD. is seeking a hands-on operations leader to orchestrate daily activities in our outlet, ensure stock accuracy, and maintain cleanliness and safety standards.

You will guide frontline staff, handle scheduling, and coordinate with the Area Manager to meet deadlines. Our team emphasizes quality food service and customer satisfaction within a fast-paced environment, inspired by our Asam Laksa concept.

Responsibilities

• Lead and guide team members in daily operation.
• Ensure operation runs smoothly including manpower required, availability of stock and all devices in the outlet are well functioning.
• Ensure daily closing reports are submitted completely.
• Ensure customers are satisfied in terms of food quality and service.
• Get feedback from customers regarding food quality and/or service promptly and effectively.
• Summarize and check stock orders before submission in Order Group in a timely manner.
• Involve in interviewing candidates when required.
• Brief employee handbook and give orientation to new staff.
• Check weekly and daily stock & sales and ensure all information updated is correct.
• Arrange weekly schedule and submit to Area Manager according to the deadline.
• Ensure all invoices, sales reports, punch cards & monthly forms are arranged according to date and supplier.
• Submit attendance and amended schedule to Area Manager every month according to the deadline given.
• Maintain our high standards of cleanliness & safety.
• Assist in planning and implementation of new procedures and to work closely with team members.
• Manage and assume responsibility for all functions of outlets and ensure that high standards of operations are consistently adhered to.
• Plans, identifies, communicates, and delegates appropriate responsibilities and practices to team members to ensure smooth flow of operations.
• Provides training and direction to the team members to ensure a smooth daily operation.
• Ensures team members adhere to company SOP.
• Develops and maintains positive relationships with team members in the district by understanding and addressing individual motivation, needs and concerns.
• Any other ad hoc duties as and when required by immediate superior and Management.
• 1. EPF, SOCSO, EIS
• Operated by Asam Laksa enthusiast, we deliver our heart and passion in each of every serving to perform on the stage of satisfaction. Hereafter, we steadily revise our dense ingredients for an incredible Asam Laksa experience. A part from that, we are often particularly consistent with our serving portion. We welcome anyone and everyone with open hand to immerse into the phenomenal real of D'laksa.

Job description

SEN KEE FOOD TRADING SDN. BHD. is seeking a hands-on operations leader to orchestrate daily activities in our outlet, ensure stock accuracy, and maintain cleanliness and safety standards.

You will guide frontline staff, handle scheduling, and coordinate with the Area Manager to meet deadlines. Our team emphasizes quality food service and customer satisfaction within a fast-paced environment, inspired by our Asam Laksa concept.