Outlet Manager: Lead Operations & Service Excellence

SEN KEE FOOD TRADING SDN. BHD.; Kuala Lumpur; On-site; MYR 36,000 - 58,000; Full time

Job summary

SEN KEE FOOD TRADING SDN. BHD. in Kuala Lumpur is seeking an experienced outlet supervisor to lead daily operations of our Asam Laksa concept. You will guide team members, manage stock, ensure equipment works, and uphold SOPs to deliver consistent food quality and service.

The role involves scheduling, performance feedback, training, and coordinating with the Area Manager to meet deadlines while maintaining cleanliness and safety standards.

Responsibilities

• Lead and provide guidance to team members in daily operation.
• Ensure operation runs smoothly including manpower, stock, and devices in the outlet are well functioning.
• Submit daily closing reports.
• Ensure customers are satisfied in terms of food quality and service.
• Get feedback from customers regarding food quality and/or service promptly and effectively.
• Summarize and check stock orders before submission in Order Group in a timely manner.
• Involve in interviewing candidates when required.
• Brief employee handbook and give orientation to new staff.
• Arrange weekly schedules and submit to Area Manager according to the deadline.
• Ensure all invoices, sales reports, punch cards & monthly forms are arranged according to date and supplier.
• Submit attendance and amended schedules to Area Manager every month according to the deadline.
• Maintain our high standards of cleanliness & safety.
• Assist in planning and implementing new procedures and to work closely with team members.
• Manage and assume responsibility for all functions of outlets and ensure that high standards of operations are consistently adhered to.
• Plan, identify, communicate, and delegate responsibilities to team members to ensure smooth flow of operations.
• Provide training and direction to the team members to ensure a smooth daily operation.
• Ensure team members adhere to company SOPs.
• Develop and maintain positive relationships with team members in the district by understanding and addressing individual motivation, needs and concerns.
• Any other ad hoc duties as required by immediate superior and Management.

Job description

SEN KEE FOOD TRADING SDN. BHD. in Kuala Lumpur is seeking an experienced outlet supervisor to lead daily operations of our Asam Laksa concept. You will guide team members, manage stock, ensure equipment works, and uphold SOPs to deliver consistent food quality and service.

The role involves scheduling, performance feedback, training, and coordinating with the Area Manager to meet deadlines while maintaining cleanliness and safety standards.