Outlet Manager: Lead Operations & Team Performance

SEN KEE FOOD TRADING SDN. BHD.; Klang City, Port Klang; On-site; MYR 56,000 - 89,000; Full time

Job summary

SEN KEE FOOD TRADING SDN. BHD. is seeking an Outlet Manager to lead an outlet team in Klang. You will oversee daily operations, staffing, inventory, and service quality to ensure smooth running and customer satisfaction.

The role includes coordinating with the Area Manager, handling reports, and maintaining SOPs and cleanliness. Candidates should have experience managing outlets and a hands-on leadership style.

Qualifications

• Experience managing an outlet team and daily operations.

Responsibilities

• Lead and guide team in daily operations.
• Ensure smooth operation including staffing, stock, and equipment.
• Submit daily closing reports completely.
• Ensure customers are satisfied with food quality and service.
• Collect and act on customer feedback promptly.
• Review stock orders and complete submissions on time.
• Participate in interviewing candidates when required.
• Brief new staff and provide orientation.
• Check weekly and daily stock and sales data for accuracy.
• Plan weekly schedules and submit to Area Manager by deadline.
• Manage invoices, sales reports, punch cards, monthly forms.
• Submit attendance and updated schedules monthly.
• Maintain high standards of cleanliness and safety.
• Assist in planning new procedures and work with team.
• Ensure SOP adherence by all team members.
• Develop positive relationships with staff and manage performance.

Job description

SEN KEE FOOD TRADING SDN. BHD. is seeking an Outlet Manager to lead an outlet team in Klang. You will oversee daily operations, staffing, inventory, and service quality to ensure smooth running and customer satisfaction.

The role includes coordinating with the Area Manager, handling reports, and maintaining SOPs and cleanliness. Candidates should have experience managing outlets and a hands-on leadership style.