Outlet Manager: Lead Operations & Guest Experience

AYAM GEPUK (M) SDN. BHD.; Kubang Kerian; On-site; MYR 60,000 - 90,000; Full time

Job summary

AYAM GEPUK (M) SDN. BHD. is seeking an Outlet Manager to oversee daily restaurant operations, lead a team, and ensure top service quality. You will monitor SOPs, food safety, and customer experience while driving sales and profitability.

The role requires 3-5 years in F&B operations with supervisory experience, strong leadership, and the ability to manage staff rosters and training. Weekend and holiday shifts are required.

Qualifications

• Diploma or Bachelor's degree in Hospitality, Business Administration, F&B Management, or related field.
• 3-5 years of experience in F&B operations, with at least 2 years in a supervisory or management role.
• Strong leadership, communication, and interpersonal skills.
• Good analytical and problem-solving abilities.
• Knowledge of food safety, HACCP, and operational best practices.
• Willing to work shifts, weekends, and public holidays.

Responsibilities

• Oversee the daily operations of the outlet to ensure smooth and efficient business operations.
• Ensure compliance with SOPs, food safety, hygiene, and company policies.
• Monitor food quality, service standards, and overall customer experience.
• Manage opening and closing procedures of the outlet.
• Lead, supervise, motivate, and coach outlet employees to achieve operational excellence.
• Prepare staff duty rosters and allocate manpower effectively.
• Conduct on-the-job training and monitor staff performance.
• Foster a positive and productive working environment.

Skills

Leadership

Communication

Interpersonal Skills

Analytical Thinking

Problem Solving

HACCP Knowledge

Education

Diploma or Bachelor's Degree in Hospitality, Business Administration, F&B Management

Job description

AYAM GEPUK (M) SDN. BHD. is seeking an Outlet Manager to oversee daily restaurant operations, lead a team, and ensure top service quality. You will monitor SOPs, food safety, and customer experience while driving sales and profitability.

The role requires 3-5 years in F&B operations with supervisory experience, strong leadership, and the ability to manage staff rosters and training. Weekend and holiday shifts are required.