Order Processing Coordinator

Pastry World; Shah Alam; On-site; MYR 47,000 - 76,000; Full time

Job summary

Pastry World in Shah Alam, Malaysia, is seeking an Order Processing Coordinator to manage end-to-end order activities in a fast-paced environment.

You will verify orders, coordinate with Production, Warehouse, Logistics, and Finance, and ensure timely delivery while maintaining documentation and data accuracy.

Qualifications

• Diploma in Business Administration, Logistics, Supply Chain or related field.
• 1 year of manufacturing experience, preferably in F&B or frozen food.
• Strong attention to detail and accuracy in order processing.
• Good problem-solving and cross-functional collaboration.
• Effective interpersonal and communication skills.

Responsibilities

• Receive, verify, and process customer orders with accurate data entry and documentation.
• Confirm orders based on stock, production capacity, and delivery schedules.
• Monitor order status from receipt to delivery completion.
• Coordinate with Production, Warehouse, Logistics, and Finance for order fulfilment.
• Arrange delivery with approved transporters, ensuring cold chain compliance.
• Identify and resolve potential delays or issues.
• Provide after-sales support including delivery follow-up and issue resolution.
• Receive and manage customer complaints related to orders or documentation.
• Escalate unresolved issues to Senior Order Processing Coordinator or Management.
• Maintain records of orders, DOs, invoices, and customer information.
• Prepare basic order summaries for Management.

Skills

Attention to detail

Problem solving

Communication skills

Multitasking

Interpersonal skills

Teamwork

Independent worker

ERP experience

Customer oriented

Positive attitude

Education

Diploma in Business Administration / Logistics / Supply Chain

Tools

ERP systems

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Receive, verify, and process customer orders with accurate data entry and proper documentation.

Confirm orders based on stock availability, production capacity, and delivery schedules.

Monitor order status from order receipt through delivery completion.

Coordinate closely with Production, Warehouse, Logistics, and Finance to ensure smooth order fulfilment.

Arrange delivery with approved transporters, ensuring compliance with cold chain requirements for frozen products.

Proactively identify and resolve potential order delays or issues.

2. After- Sales Support & Complaint Handling

Provide after-sales support including delivery follow-up and issue resolution.

Receive and manage customer complaints related to orders, delivery, or documentation.

Escalate unresolved or critical issues to the Senior Order Processing Coordinator or Management.

3. Documentation & Administrative Support

Ensure new customer applications are complete and properly recorded.

Maintain accurate records of sales orders, delivery orders (DO), invoices, and customer information.

Prepare basic order summaries and sales-related information for Management when required.

Ensure all order processing activities comply with company SOPs, food safety standards, and traceability requirements.

4. Cross - Functional Collaboration

Work closely with Production, QCQA, Warehouse, Logistics, Finance, and Sales teams.

Ensure alignment between customer commitments and operational capabilities.

Support ad-hoc tasks and assignments related to order management and business operations.

5. Authority & Decision- Making

Process and confirm customer orders in accordance with approved pricing, credit terms, and stock availability.

Liaise with internal departments to resolve order-related issues.

Escalate critical order delays, complaints, or risks affecting customer satisfaction or food safety.

Qualifications & Requirements

• 1. Diploma in Business Administration, Logistics, Supply Chain Management, or related fields.
• 2. Minimum 1 year of experience in a manufacturing environment, preferably in F&B or frozen food industry.
• 3. Strong attention to detail and accuracy in order processing.
• 4. Good problem-solving skills and ability to handle issues efficiently.
• 5. Effective interpersonal and communication skills.
• 6. Ability to multitask and work in a fast-paced, deadline-driven environment.
• 7. Able to work independently and collaboratively with cross-functional teams.
• 8. Computer literate: experience with ERP systems (e.g. Microsoft Dynamics 365) is an added advantage.
• 9. Customer-oriented mindset with high integrity and accountability.
• 10. Mature, positive attitude with a pleasant disposition.