Customer Support Executive

Munchy's; Batu Pahat; On-site; MYR 45,000 - 67,000; Full time

Job summary

Munchy's Malaysia is seeking a dedicated Customer Service / Order Management professional to ensure accurate processing of customer orders and timely fulfillment. You will coordinate with Sales, Warehouse, Logistics, and DSPs to maintain smooth operations and resolve delivery issues.

Responsibilities include managing RMAs, invoicing, e-invoices, POD tracking, and preparing performance reports. A diploma or degree in related field and at least 2 years' experience in customer service or order

Qualifications

• Diploma or Bachelor's degree in Business Administration, SCM, Logistics, or related fields.
• Minimum 2 years of experience in Customer Service, Order Management or Supply Chain.
• Excellent communication and coordination skills.

Responsibilities

• Process customer orders and ensure timely order fulfillment and delivery.
• Coordinate closely with Sales, Warehouse, Logistics, and DSP on daily operations.
• Monitor order status and resolve delivery-related issues promptly.
• Manage RMA processes including verification, amendment, cancellation, and documentation.
• Handle invoice processing, credit notes, and billing activities.
• Submit and update e-Invoices in line with company requirements.
• Track POD and ensure documentation is updated within KPI timelines.
• Investigate discrepancies, shortages, and customer complaints.
• Prepare operational and tracking reports, and return listings.
• Support sales enquiries and provide efficient customer service.
• Work with stakeholders to improve customer satisfaction and service performance.
• Perform other duties and ad hoc assignments as required by management.

Skills

Customer service

Order management

Communication skills

Team coordination

Education

Diploma/Bachelor's in Business/SCM/Logistics

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Process customer orders and ensure timely order fulfillment and delivery.

Coordinate closely with Sales, Warehouse, Logistics, and Distribution Service Providers (DSP) on daily operational matters.

Monitor order status and resolve delivery-related issues promptly.

Manage Return Merchandise Authorization (RMA) processes, including verification, amendment, cancellation, and documentation.

Handle invoice processing, credit note issuance, and billing activities.

Ensure timely submission and updating of e-Invoices according to company requirements.

Track Proof of Delivery (POD) and ensure all documentation is updated within KPI timelines.

Investigate and resolve discrepancies, shortages, and customer complaints.

Prepare and maintain operational reports, tracking reports, and return listings.

Support sales team enquiries and provide efficient customer service.

Work closely with stakeholders to improve customer satisfaction and service performance.

Perform other duties and ad hoc assignments as required by management.

Key Responsibilities

• Process customer orders and ensure timely order fulfillment and delivery.

• Coordinate closely with Sales, Warehouse, Logistics, and Distribution Service Providers (DSP) on daily operational matters.

• Monitor order status and resolve delivery-related issues promptly.

• Manage Return Merchandise Authorization (RMA) processes, including verification, amendment, cancellation, and documentation.

• Handle invoice processing, credit note issuance, and billing activities.

• Ensure timely submission and updating of e-Invoices according to company requirements.

• Track Proof of Delivery (POD) and ensure all documentation is updated within KPI timelines.

• Investigate and resolve discrepancies, shortages, and customer complaints.

• Prepare and maintain operational reports, tracking reports, and return listings.

• Support sales team enquiries and provide efficient customer service.

• Work closely with stakeholders to improve customer satisfaction and service performance.

• Perform other duties and ad hoc assignments as required by management.

Requirements

• Diploma or Bachelor's Degree in Business Administration, Supply Chain Management, Logistics, Business Studies, or related disciplines.

• Minimum 2 years of working experience in Customer Service, Customer Support, Order Management, Supply Chain, or a related field.