Customer Service Officer

Synbone; Kulai; On-site; MYR 45,000 - 89,000; Full time

Job summary

Synbone in Malaysia seeks a proactive customer services professional to handle inquiries and orders, coordinating with sales and production teams to ensure timely fulfillment. You will manage ERP records, support quotes, and maintain quality service across regions, including Asia and beyond.

The role requires strong communication in English and Bahasa Malaysia, plus flexibility to work outside normal hours to service customers in different time zones. Experience with ERP systems is essential.

Qualifications

• Bachelor's degree in any field is required.
• 3–5 years of relevant experience with knowledge of production planning.
• Basic knowledge of ERP and CRM; familiarity with Microsoft Dynamics 365 Business Central is advantageous.
• Familiarity with shipping processes is a plus.
• Fluent business English and Bahasa Malaysia, both written and verbal.
• Experience with coordinating between sales and production teams; multilingual abilities are a plus.

Responsibilities

• Provide outstanding customer service by responding to inquiries and resolving issues via phone, email, or in-person meetings.
• Process customer orders accurately and in a timely manner in the ERP system.
• Maintain customer records meticulously in the ERP system (Business Central).
• Identify customer needs and develop value propositions to meet requirements.
• Collaborate with sales, production, logistics, marketing, and finance to ensure seamless order fulfilment.
• Communicate shipping updates, tracking information, and delivery status to customers; apply incoterms as needed.
• Assist the sales team with administrative tasks such as quotes and order confirmations.
• Adhere to 5S principles, health and safety regulations, and maintain a clean work environment.
• Be flexible to work outside normal business hours to accommodate customers across time zones.

Skills

Customer service

Order processing

ERP systems

CRM

Production planning

Communication

Leadership

English

Bahasa Malaysia

German/Spanish/Portuguese (advantage)

Education

Bachelor's Degree

Tools

Microsoft Dynamics 365 Business Central

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Provide outstanding customer service by responding to inquiries, resolving issues, and addressing customer concerns via phone, email, or in-person meetings (Mic.TEAMs) across different regions (EMEA, LATAM, APAC, NA, MENA).

Process customer orders accurately and in a timely manner, ensuring all details are entered correctly into the ERP system (Business Central).

Qualifications & Skills

Bachelor's Degree in any field is required.

3-5 years of relevant working experience in a related field, with knowledge of production planning.

Basic knowledge of ERP systems and CRM; experience with Microsoft Dynamics 365 Business Central is advantageous.

Familiarity with shipping processes is an added advantage.

Effective communicator with strong written, verbal, and interpersonal communication skills, along with leadership abilities.

Proficiency in fluent business English and Bahasa Malaysia, both written and verbal.

Knowledge of production planning is required to ensure coordination between sales and production teams.

Ability to speak either German, Spanish, or Portuguese is a definite advantage.

Process global sales orders via emails and phones efficiently and accurately.

Maintain customer records meticulously in the ERP system (Business Central), including updating information and order details.

Identify customers' needs and develop value propositions to meet their requirements, enhancing overall customer satisfaction.

Demonstrate patience and confidence in resolving customer tasks, addressing quality issues, managing return delivery processes, and offering recommendations and solutions promptly.

Adopt a self-driven, proactive, and team-oriented approach to tasks and responsibilities.

Be flexible to work outside normal business hours as needed to accommodate customers in different time zones.

Assist the sales team with administrative tasks such as preparing sales quote, order confirmation, maintaining customer databases, and coordinating sales-related activities.

Collaborate closely with the production team to understand production schedules, capacity, and lead times for order fulfillment.

Collaborate with other departments such as marketing, logistics, and finance to ensure seamless order fulfilment and customer support.

Communicate shipping updates, tracking information, and delivery status to customers proactively, Familiar with shipping terms (incoterms) e.g. DAP, DDP, Ex-Work.

Stay updated on product/service offerings, pricing, and promotions to effectively communicate information to customers and support sales team.

Maintain accurate records of customer interactions, transactions, and communications for future reference and analysis.

Fulfil ad-hoc requests from superiors promptly and efficiently.

Adhere to 5S principles as well as safety and health regulations, maintaining a clean, organized, and safe work environment.