Order Processing Assistant

Katrin BJ; Subang Jaya; On-site; MYR 24,000 - 36,000; Full time

Job summary

Jora Malaysia is seeking an Order Processing Assistant to ensure accurate and timely processing of customer orders. You will respond to inquiries via phone, email, or chat about order status and shipping details, and provide order confirmations and updates.

You will liaise with warehouse, shipping, and inventory teams to ensure timely fulfillment, monitor stock levels, and maintain orderly records of orders, shipments, and returns. The role emphasizes accuracy and customer satisfaction.

Qualifications

• High school diploma or equivalent preferred.
• Experience in order processing or customer service preferred.
• Accurately enter and process orders in the system.
• Verify order details for accuracy.

Responsibilities

• Respond to inquiries via phone, email, or chat regarding order status.
• Coordinate with warehouse, shipping, and inventory teams.
• Maintain records of orders, shipments, and returns.
• Generate reports on order status and fulfilment performance as needed.
• Resolve order discrepancies and delays and improve process efficiency.

Skills

Order processing

Customer service

Data entry

Attention to detail

Education

High school diploma

Tools

ERP system

MS Excel

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Order Processing Assistant will be responsible for ensuring the accurate and timely processing of customer orders.

Customer Communication

• Respond to customer inquiries via phone, email, or chat regarding order status, shipping details, and any issues that arise.
• Provide order confirmations and updates to customers.

Coordination with Departments

• Liaise with the warehouse, shipping, and inventory teams to ensure timely and accurate order fulfillment.
• Communicate any special instructions or requirements to relevant departments.

Inventory Management

• Monitor inventory levels and notify the inventory team of low stock items.
• Assist in the coordination of inventory counts and reconciliation.

Documentation and Reporting

• Maintain accurate records of orders, shipments, and returns.
• Generate reports on order status, backlogs, and fulfilment performance as needed.

Problem Resolution

• Address and resolve issues related to order discrepancies, shipping delays, and returns.
• Work with the customer service team to handle complaints and ensure customer satisfaction.
• Identify and suggest process improvements to enhance efficiency and customer experience.
• Stay updated on product knowledge and company policies.

Job Requirement

• High school (SPM, STPM) diploma or equivalent is preferred.
• Previous experience in order processing, customer service, or a related field is preferred.
• Accurately enter and process customer orders in the system.
• Verify order details for completeness and accuracy.
• Update and maintain customer order records.