Order Fulfillment Specialist

Linergy Power; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

Linergy Power in Malaysia is seeking an experienced Order Fulfillment Specialist to manage end-to-end order execution and the Order-to-Cash (O2C) process. This role collaborates with Sales, Supply Chain, Logistics, Warehouse and Finance to ensure accurate orders, timely delivery and effective payment follow-up.

The position requires strong communication skills, SAP/Excel proficiency, and a background in manufacturing or B2B environments.

Qualifications

• 5+ years of experience in customer service, order management, sales operations or a similar role.
• Proficient in SAP and Excel; understanding of invoicing and payment follow-up.

Responsibilities

• Manage end-to-end Order-to-Cash (O2C) process and related customer communications.
• Ensure accurate pricing, quantity, delivery terms and compliance with policies.
• Coordinate with Sales, Supply Chain, Logistics, Warehouse and Finance for timely shipment.
• Confirm shipments and monitor delivery status; resolve delays or issues.
• Follow up on payments and coordinate with Finance on overdue accounts.
• Support credit checks and risk assessment before order release.
• Balance service levels, costs and inventory risks through internal resource planning.
• Support sales with targets, plans and performance updates.

Skills

Order fulfilment

Order management

Logistics coordination

Cross‑functional collaboration

Communication

Problem solving

Education

Bachelor's degree in Business Administration, Supply Chain, Sales, Finance

Tools

SAP

Excel

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for an experienced Order Fulfillment Specialist to manage end-to-end customer order execution and the Order-to-Cash (O2C) process. This role works closely with customers and internal teams including Sales, Supply Chain, Logistics, Warehouse, and Finance to ensure accurate order processing, timely delivery, effective payment follow-up, and high customer satisfaction.

About the Role

We are looking for an experienced Order Fulfillment Specialist to manage end-to-end customer order execution and the Order-to-Cash (O2C) process. This role works closely with customers and internal teams including Sales, Supply Chain, Logistics, Warehouse, and Finance to ensure accurate order processing, timely delivery, effective payment follow-up, and high customer satisfaction.

Key Responsibilities

• Manage the end-to-end Order-to-Cash (O2C) process, including customer communication, forecast updates, order receipt, customer registration, order entry, order confirmation, delivery coordination, reconciliation, invoicing, and payment follow-up.
• Execute and monitor customer orders, ensuring accuracy of pricing, quantity, delivery terms, and compliance with company policies.
• Coordinate closely with Sales, Supply Chain, Logistics, Warehouse, and Finance teams to ensure timely shipment and delivery.
• Confirm shipments, monitor delivery status, and proactively resolve delays, discrepancies, or other order fulfilment issues.
• Follow up on customer payments, monitor accounts receivable status, and coordinate with Finance on overdue accounts.
• Support customer credit and risk assessment, including credit checks, payment history review, order risk evaluation, and compliance with credit control requirements before order release.
• Manage customer demand and coordinate internal resources to balance service levels, operational costs, and inventory risks.
• Support sales and business performance tracking by working with relevant business teams on sales plans, targets, and performance updates.
• Provide operational support to frontline Sales teams, including customer relationship coordination, commercial discussion support, customer visit preparation, and customer audit support.
• Maintain accurate records, reports, and documentation related to customer orders, deliveries, payments, and customer information.
• Serve as a key point of contact for customers regarding order status, shipment, payment, and after-sales enquiries, ensuring timely and professional responses.

Job Requirements

• Bachelor’s Degree in Business Administration, Supply Chain, Sales, Finance, or a related field.
• Minimum 5 years of relevant experience in customer service, order management, sales operations, order fulfilment, or a similar role.
• Good understanding of order management, logistics coordination, delivery processes, invoicing, and payment follow-up.
• Fluent in Chinese and English, with strong written and verbal communication skills.
• Experience in customer credit control, accounts receivable, or risk assessment will be an added advantage.
• Proficient in SAP and Microsoft Office, particularly Excel.
• Strong communication, coordination, stakeholder management, and problem-solving skills.
• Detail-oriented, customer-focused, and able to manage multiple priorities and deadlines effectively.
• Experience in a manufacturing, electronics, automotive, battery, or other B2B industrial environment will be an added advantage.