Order Processing Assistant

Private Advertiser; Subang Jaya; On-site; MYR 24,000 - 36,000; Full time

Job summary

Private Advertiser in Malaysia is seeking a detail-oriented order processing specialist to support our customer service team. You will handle inquiries via phone, email, or chat, confirm orders, and keep customers informed throughout the fulfillment cycle.

You will collaborate with warehouse, shipping, and inventory teams to ensure accurate and timely deliveries, maintain records, and identify improvement opportunities. A high school diploma and related experience are preferred.

Qualifications

• Experience in handling customer inquiries via phone, email, or chat.
• Experience in order processing or customer service preferred.
• Familiarity with inventory coordination and documentation processes.

Responsibilities

• Respond to customer inquiries regarding orders, shipping, and issues.
• Provide order confirmations and updates to customers.
• Coordinate with warehouse, shipping, and inventory teams for accurate fulfillment.
• Communicate special instructions to relevant departments.
• Maintain records of orders, shipments, and returns.
• Generate reports on order status and fulfilment performance.
• Address discrepancies, delays, and returns with the customer service team.

Skills

Order processing

Customer service

Inventory management

Education

High school diploma

Job description

· Respond to customer inquiries via phone, email, or chat regarding order status, shipping details, and any issues that arise.

· Provide order confirmations and updates to customers.

· Coordination with Departments:

· Liaise with the warehouse, shipping, and inventory teams to ensure timely and accurate order fulfillment.

· Communicate any special instructions or requirements to relevant departments.

Inventory Management:

· Monitor inventory levels and notify the inventory team of low stock items.

· Assist in the coordination of inventory counts and reconciliation.

Documentation and Reporting:

· Maintain accurate records of orders, shipments, and returns.

· Generate reports on order status, backlogs, and fulfilment performance as needed.

Problem Resolution:

· Address and resolve issues related to order discrepancies, shipping delays, and returns.

· Work with the customer service team to handle complaints and ensure customer satisfaction.

· Identify and suggest process improvements to enhance efficiency and customer experience.

· Stay updated on product knowledge and company policies.
Job Requirement:
· High school (SPM, STPM) diploma or equivalent is preferred.
· Previous experience in order processing, customer service, or a related field is preferred.