E-Commerce Assistant

Harvey Norman MY; Kuala Lumpur; On-site; MYR 27,900 - 39,060; Full time

Job summary

Harvey Norman MY in Kuala Lumpur is seeking a dedicated individual to process delivery orders and provide customer service support for E-commerce orders. Responsibilities include packing products, adhering to SOPs for goods handling, and coordinating with retail and logistics teams.

The ideal candidate should have at least one year of customer service experience and be able to work retail hours, including weekends and public holidays. Attention to detail and communication skills are essential for success in this role.

Qualifications

• Minimum SPM or at least one year experience in customer service.
• Ability to communicate clearly and concisely with both external customers and co-workers.
• Meticulous with strong attention to detail.

Responsibilities

• Process all delivery orders, handle and pack products from the shop floor.
• Adhere to SOPs for tracking and handling inbound and outbound goods.
• Provide customer service support for enquiries regarding E-commerce orders.

Skills

Customer service communication

Attention to detail

E-Logistics experience

SAP knowledge

Education

Minimum SPM or equivalent

Job description

• Process all delivery orders, handle and pack products from the shop floor to prepare orders for shipping.
• Adhere to SOPs to track, record and handle the flow of inbound and outbound goods safely and efficiently.
• Provide customer service support to resolve enquiries, concerns and requests regarding E-commerce orders.
• Work with retail, warehouse and third-party logistics to ensure the fulfilment of orders within the stipulated time frame.

Requirements

• Minimum SPM or at least one year experience in customer service.
• Ability to communicate clearly and concisely with both external customers and co-workers.
• Meticulous and strong attention to details.
• Prior experience with SAP is ideal but not required.
• Candidates with prior experiences handling on-line invoices and E-Logistics preferred.
• Able to work retail hours including weekends and public holidays on rotating shifts. (5 working days in a week with 2 off days).