Order Processing Assistant

Jobstreet Malaysia; Subang Jaya; On-site; MYR 20,000 - 31,000; Full time

Job summary

Jobstreet Malaysia in Subang Jaya is seeking a detail-oriented Order Fulfillment Associate to support customers and internal teams across order processing, shipping updates, and issue resolution.

You will liaise with warehouse, shipping, and inventory teams to ensure timely fulfillment, enter and verify orders, and generate status reports. The role emphasizes accuracy, proactive communication, and a willingness to improve processes for better customer experience.

Qualifications

• High school diploma or equivalent is preferred.
• Previous experience in order processing, customer service, or related field is preferred.
• Accurately enter and process customer orders in the system.
• Verify order details for completeness and accuracy.
• Update and maintain customer order records.

Responsibilities

• Respond to customer inquiries via phone, email, or chat regarding order status, shipping details, and issues.
• Provide order confirmations and updates to customers.
• Liaise with warehouse, shipping, and inventory teams to ensure timely order fulfillment.
• Communicate any special instructions to relevant departments.
• Monitor inventory levels and assist in reconciliation and counts.

Skills

Customer service

Order processing

Data entry

Communication

Education

High school diploma or equivalent

Job description

• Respond to customer inquiries via phone, email, or chat regarding order status, shipping details, and any issues that arise.
• Provide order confirmations and updates to customers.

Coordination with Departments:

• Liaise with the warehouse, shipping, and inventory teams to ensure timely and accurate order fulfillment.
• Communicate any special instructions or requirements to relevant departments.

Inventory Management:

• Monitor inventory levels and notify the inventory team of low stock items.
• Assist in the coordination of inventory counts and reconciliation.

Documentation and Reporting:

• Maintain accurate records of orders, shipments, and returns.
• Generate reports on order status, backlogs, and fulfilment performance as needed.

Problem Resolution:

• Address and resolve issues related to order discrepancies, shipping delays, and returns.
• Work with the customer service team to handle complaints and ensure customer satisfaction.
• Identify and suggest process improvements to enhance efficiency and customer experience.
• Stay updated on product knowledge and company policies.

Job Requirement:

• High school (SPM, STPM) diploma or equivalent is preferred.
• Previous experience in order processing, customer service, or a related field is preferred.

• Accurately enter and process customer orders in the system.
• Verify order details for completeness and accuracy.
• Update and maintain customer order records.