Order Fulfillment Executive

AKEMI LOGISTIC SDN. BHD; Ipoh; On-site; MYR 28,000 - 50,000; Full time

Job summary

AKEMI LOGISTIC SDN. BHD is seeking a detail-oriented Logistics Coordinator to manage order processing and stock coordination for retail outlets.

You will liaise with inventory and customer service to ensure timely fulfillment, handle campaign support, and generate KPI reports on accuracy and lead times. The role requires a Diploma or Degree in a related discipline, strong communication, and proficiency in Microsoft Office and Excel.

Qualifications

• Diploma or Degree in related discipline required.
• Proactive and able to work independently.
• Good communication and presentation skills.
• PC literate, especially in Microsoft Office and Excel.

Responsibilities

• Process and review customer orders from counter and outlet to ensure accuracy and timely fulfillment.
• Prioritize orders based on delivery timelines, stock availability, and promotions.
• Handle cancellations, returns, and replacements per company policies.
• Coordinate with inventory to align stock with demand and promotions; monitor stock transfers.
• Track and report KPIs like order accuracy, fulfillment lead time, and delivery success rate.

Skills

Order processing

Stock coordination

Customer service

Communication

Education

Diploma or Degree in related discipline

Tools

Microsoft Excel

Microsoft Office

Job description

• Process and review customer orders (from counter and outlet) to ensure accuracy and timely fulfillment.
• Prioritize orders based on delivery timelines, stock availability, and promotional activities.
• Handle cancellations, returns, and replacements in accordance with company policies.

2. Stock Coordination

• Liaise with the inventory team to ensure stock levels align with retail demand and promotions.
• Monitor stock transfers between the distribution center and retail outlets.
• Flag and resolve issues related to out-of-stock or overstock situations.

3. Customer Service Support

• Communicate with retail outlets or customers regarding order updates, delivery schedules, and issues.
• Work closely with the customer service team to maintain a positive customer experience.

4. Retail Campaign Support

• Support order fulfillment for promotional campaigns, new product launches, or seasonal sales.

5. Reports

• Track and report on key performance indicators such as order accuracy, fulfillment lead time, and delivery success rate.

Job Requirements

• Candidate must possess at least a Diploma or Degree in a related discipline.
• Proactive and able to work independently.
• Good in communication and presentation skills.
• PC literate especially in Microsoft Office and Excel applications.