Customer Service Officer

LT Asia; Batu Kawan; On-site; MYR 30,000 - 48,000; Full time

Job summary

LT Asia is seeking a focused Customer Service Officer in Batu Kawan, Malaysia to manage customer orders and coordinate deliveries. You will liaise with warehouse and internal teams to ensure timely fulfillment and accurate stock control, while maintaining professional communication with customers.

The role requires strong organizational skills, multitasking, and fluent English, Malay, and Mandarin is a plus. Experience in customer service and order processing is essential.

Qualifications

• Proven experience in customer service, order processing, logistics coordination, or a related role.

Responsibilities

• Respond to customer inquiries and orders in a timely and professional manner.
• Process and monitor customer orders accurately from order receipt through delivery completion.
• Coordinate closely with internal teams to ensure orders are fulfilled correctly and on schedule.
• Track and follow up on deliveries to ensure shipments arrive on time and resolve issues quickly.
• Schedule shipments and delivery arrangements based on customer requirements and timelines.
• Maintain understanding of company products and services to assist customers effectively.
• Coordinate with warehouse operations to ensure proper inventory handling and order prep.
• Monitor stock availability and maintain accurate inventory records.
• Notify customers regarding billing matters and follow up on payments.

Skills

Customer service

Order processing

Logistics coordination

Multitasking

Communication

Education

SPM/Certificate/Diploma/Degree

Tools

Microsoft Office

Job description

We are looking for a Customer Service Officer who is organized, proactive, and customer focused. This role is responsible for handling customer orders, coordinating deliveries, monitoring stock levels, and ensuring smooth communication between customers, warehouse, and internal teams.

The ideal candidate should be detail-oriented, able to manage multiple tasks at once, and committed to providing excellent service throughout the order fulfilment process.

Key Responsibilities

Respond to customer inquiries and orders in a timely and professional manner.

Process and monitor customer orders accurately from order receipt through delivery completion.

Coordinate closely with internal teams to ensure orders are fulfilled correctly and on schedule.

Track and follow up on deliveries to make sure shipments arrive on time and any issues are resolved quickly.

Schedule shipments and delivery arrangements based on customer requirements and operational timelines.

Maintain a good understanding of the company's products and services in order to assist customers effectively.

Coordinate with warehouse operations to ensure proper handling of inventory and order preparation.

Monitor and manage stock availability and help maintain accurate inventory records.

Be responsible for stock control and inventory updates to prevent shortages or discrepancies.

Notify customers regarding billing matters, including invoices, statements of account (SOA), and payment-related follow-ups.

Prepare and maintain accurate order, shipment, and customer service records.

Communicate clearly with customers regarding order status, delays, delivery schedules, and other service-related matters.

Support continuous improvement of customer service and order processing procedures.

Requirements

Proven experience in customer service, order processing, logistics coordination, or a related role.

SPM, Certificate, Diploma or Degree

At least 1 years of experience in customer service, sales coordination, logistics, a similar role or fresh graduate are encouraged to apply.

Strong organizational and multitasking skills.

Good spoken and written communication skills (English, Malay and Mandarin will be added advantage)

Good interpersonal skills and ability to coordinate effectively with customers, warehouse personnel, and internal departments.

Basic knowledge of inventory management and delivery coordination.

Familiarity with billing documents such as invoices and statements of account (SOA) is an advantage.

Proficiency in Microsoft Office or similar office software.

Attention to detail and ability to work under pressure.

Preferred Qualities

Customer-oriented with a professional and positive attitude.

Able to solve problems quickly and efficiently.

Responsible, dependable, and able to work with minimal supervision.

Knowledge of products and operational processes is a strong advantage.

What can I earn as a Customer Service Representative