Order Processing Assistant

Khind Holdings Berhad; Shah Alam; On-site; MYR 39,000 - 58,000; Full time

Job summary

Jora Malaysia is seeking an Order Processing Executive to join the Operations team. You will manage the end-to-end order processing cycle and ensure seamless coordination between Sales, Procurement, Finance, and Logistics to deliver excellent service.

If you are detail-oriented, organized, and thrive in a fast-paced environment, we'd love to hear from you. This role emphasizes accuracy, documentation, and ongoing process improvements to support customer satisfaction and operational performance.

Qualifications

• Detail-oriented and well-organized, with the ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Process and verify customer orders accurately in the ERP system.
• Prepare and manage sales documents including invoices, delivery orders, credit notes, and related documentation.
• Coordinate with Sales, Procurement, Finance, and Logistics teams to ensure timely order fulfillment.
• Maintain product pricing, packaging configurations, and promotional information within the system.
• Monitor customer credit limits and payment status while escalating discrepancies when required.
• Ensure all customer orders are processed in accordance with company policies and service standards.
• Maintain accurate records and filing of order-related documentation.
• Generate operational reports and provide data support for management review.
• Support cross-functional initiatives and operational projects.
• Ensure compliance with internal SOPs, policies, and quality standards.
• Identify process gaps and propose improvements to enhance efficiency and accuracy.

Skills

Attention to detail

Organizational skills

Cross-functional coordination

Data handling

Tools

ERP system

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Are you someone who enjoys working with data, solving operational challenges, and ensuring every customer order is executed accurately and on time?

We are looking for an Order Processing Executive to join our Operations team. In this role, you will be responsible for managing the end-to-end order processing cycle, ensuring seamless coordination between Sales, Procurement, Finance, and Logistics while delivering excellent service to both internal and external stakeholders.

If you are detail-oriented, organized, and thrive in a fast-paced environment, we'd love to hear from you.

What You'll Do

Order Management

• Process and verify customer orders accurately in the ERP system.
• Prepare and manage sales documents including invoices, delivery orders, credit notes, and related documentation.
• Coordinate with Sales, Procurement, Finance, and Logistics teams to ensure timely order fulfillment.
• Maintain product pricing, packaging configurations, and promotional information within the system.
• Monitor customer credit limits and payment status while escalating discrepancies when required.
• Ensure all customer orders are processed in accordance with company policies and service standards.

Administration & Reporting

• Maintain accurate records and filing of order-related documentation.
• Generate operational reports and provide data support for management review.
• Support cross-functional initiatives and operational projects.
• Ensure compliance with internal SOPs, policies, and quality standards.

Process Improvement

• Identify process gaps and recommend improvements to enhance efficiency and accuracy.
• Support the development and maintenance of standard operating procedures (SOPs).
• Participate in continuous improvement initiatives that improve customer satisfaction and operational performance.
• Share best practices and provide guidance to team members when required.