Order Management Specialist — Multi-Division Support

Ecolab, Inc.; Selangor; On-site; MYR 36,000 - 60,000; Full time

Job summary

Ecolab is seeking an Order Management Representative to support customers across multiple divisions. You will handle order entry, backorder management, and related customer inquiries, ensuring accurate processing in our ERP system and timely resolution of issues.

Fluent Mandarin and English are required. The role involves 20–50 inbound calls daily, collaboration with internal teams, and opportunities to contribute to process improvements and onboarding new staff in a fast-paced Malaysia

Qualifications

• Diploma in any field is required.
• Proficiency in Mandarin and English is required.

Responsibilities

• Responds to internal and external customers while maintaining good customer relations.
• Process entry of sales orders into the ERP system adhering to high quality standards.
• Ensure customer issues relating to ordering are resolved in time (delivery, pricing, backorders).
• Collaborate with internal stakeholders to resolve order processing problems and maintain customer notes.
• Perform general customer service administrative duties (invoices, technical sheets, SDS).
• Promptly communicate messages from customers to sales and field personnel.
• Handle daily volume of 20–50 inbound calls.
• Comply with company and departmental policies and guidelines.
• Meet individual performance goals through time management.
• Participate in continuous improvement efforts.
• Provide support in coaching and onboarding new employees.
• Perform project duties to support operational objectives.

Skills

Order management

Customer service

ERP systems

Telecom platforms

English fluency

Independent work

MS Office

Mandarin & English

Education

Diploma

Job description

Ecolab is seeking an Order Management Representative to support customers across multiple divisions. You will handle order entry, backorder management, and related customer inquiries, ensuring accurate processing in our ERP system and timely resolution of issues.

Fluent Mandarin and English are required. The role involves 20–50 inbound calls daily, collaboration with internal teams, and opportunities to contribute to process improvements and onboarding new staff in a fast-paced Malaysia