Global Order Management & Customer Experience Specialist

Radiometer; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Danaher Benefits Info

Job summary

The Pall Corporation in Malaysia is seeking a Customer Service Representative to support end-to-end order management and customer interactions from Petaling Jaya. You will coordinate with sales, distribution, and manufacturing to fulfill orders while maintaining accuracy and timeliness.

You'll gain foundational knowledge of compliance and commercial operations and report to the Customer Service Supervisor. This role requires adaptability to US night shift hours and holidays in a global

Qualifications

• Computer literacy and foundational Microsoft Office skills.
• Clear verbal and written communication, organization skills, ability to prioritize, and customer centric mindset.
• Ability to work on United States working hours (night shift) and holiday schedule.

Responsibilities

• Manage customer orders from order entry to product delivery to attain customer satisfaction
• Collaborate and communicate across functional teams such as sales, distribution, and manufacturing to support customer requirements
• Gain and apply foundational knowledge of compliance and commercial operations

Skills

Customer focus

Communication

Organization

Prioritization

Education

Professional diploma/degree or equivalent

Tools

SAP ERP

Microsoft Office

Job description

The Pall Corporation in Malaysia is seeking a Customer Service Representative to support end-to-end order management and customer interactions from Petaling Jaya. You will coordinate with sales, distribution, and manufacturing to fulfill orders while maintaining accuracy and timeliness.

You'll gain foundational knowledge of compliance and commercial operations and report to the Customer Service Supervisor. This role requires adaptability to US night shift hours and holidays in a global