Intern, Order Management (ANZ)

Becton Dickinson; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

Becton Dickinson is seeking a professional in Kuala Lumpur to execute Customer Order Management functions for Asia/Pacific customers. Responsibilities include managing order processing, ensuring compliance with regulatory requirements, and coordinating across various departments.

The ideal candidate will be customer-oriented, fluent in English, and possess moderate analytical and communication skills. Knowledge of Korean and/or Mandarin is essential to effectively manage orders from respective countries.

Qualifications

• Must be highly customer and business oriented.
• Ability to work cross-culturally within a team.
• Fluent in English and knowledge of Korean and/or Mandarin is required.

Responsibilities

• Manage Order Processing transactions accurately and promptly.
• Coordinate with Planning to ensure stock availability.
• Ensure compliance with Sarbane Oxley (SOX) and other regulations.
• Handle order inquiries from distributors/end customers.

Skills

Customer oriented

Analytical skills

Interpersonal skills

Communication skills

Team player

Fluent in English

Knowledge of Korean

Knowledge of Mandarin

Job description

Job Summary

Execute Customer Order Management functions for Asia/Pac internal and external customers. Work closely with business, distributors/end customers, internal customers, finance, RA & supply chain to ensure timely delivery of goods. Provide operational support to the Order Management team in handling daily orders and ensuring smooth execution of order-related processes.

Job Responsibilities

• Execute and manage Order Processing transactions accurately and promptly, including Field Service Contracts billing.
• Co-ordinate with Planning to ensure stock availability as required.
• Co-ordinate with Finance to ensure credit release on time.
• Co-ordinate with Logistics to ensure special instructions are received/understood, as required.
• Handle distributors/end customers order enquiries.
• Run Open Order Status reports for distributors/end customers, Finance, Business as required.
• Review new Customer Creation Form, and on-pass to Master Data Officer (MDO) to set up.
• Ensure processes and executions are in compliance with Sarbane Oxley (SOX), GDPMDS & other regulatory requirements.
• Comply with all ISO13485 requirements and BD policies.
• Ensure a safe, healthy and environmentally-friendly workplace by observing Company's rules and procedures. Active involvement in prevention, elimination of potential safety hazards and participation in activities which promotes recycling, replacement and reduction of resource materials.
• Perform any other tasks assigned.

Knowledge and Skills

• Highly customer & business oriented.
• Moderate analytical, interpersonal & communication skills.
• A good team player with ability to work cross culture.
• Fluent in English. Knowledge of Korean and/or Mandarin required to effectively manage customer orders from the respective countries.

Location

Primary Work Location: MYS Kuala Lumpur - Jalan Kerinchi.