Order Management Specialist — ERP & Customer Support

NXP Malaysia Sdn Bhd; Petaling Jaya; On-site; MYR 36,000 - 54,000; Full time

Job summary

NXP Malaysia Sdn Bhd is seeking a Customer Service Representative to manage orders in ERP, respond to customer inquiries, and coordinate with Logistics, Supply Chain, and Finance to ensure smooth order-to-cash flow.

You will follow SOPs, maintain accurate documentation for internal controls, and escalate non-standard cases to supervisors as needed. A Bachelor's degree and SAP experience are preferred, with a strong customer service mindset.

Qualifications

• Bachelor’s degree in business, operations, or supply chain or equivalent.
• 1–6 years of experience in order management, customer service, or admin support.
• Basic understanding of ERP systems; SAP experience is a plus.
• Strong communication, accuracy, and customer service mindset.
• Ability to follow structured processes and handle routine problem solving.

Responsibilities

• Enter and maintain customer orders accurately in the ERP system.
• Follow SOPs for order creation, changes, confirmations, and delivery alignment.
• Monitor order blocks, missing information, and pricing issues; escalate when needed.
• Manage daily customer inquiries regarding status, delivery, documentation, or requests.
• Collaborate with Logistics, Supply Chain, Planning, and Finance to align shipments and resolve issues.
• Support onboarding of new customer accounts and participate in training and SOP rollouts.

Skills

Communication

Attention to detail

Customer service mindset

Structured processes

Problem solving

Education

Bachelor’s degree in business, Operations, Supply Chain, or similar field

Tools

SAP

Job description

NXP Malaysia Sdn Bhd is seeking a Customer Service Representative to manage orders in ERP, respond to customer inquiries, and coordinate with Logistics, Supply Chain, and Finance to ensure smooth order-to-cash flow.

You will follow SOPs, maintain accurate documentation for internal controls, and escalate non-standard cases to supervisors as needed. A Bachelor's degree and SAP experience are preferred, with a strong customer service mindset.