Bilingual Order Management Specialist

Ecolab, Inc.; Selangor; On-site; MYR 40,000 - 60,000; Full time

Job summary

Ecolab, Inc. is seeking an Order Management Representative to support customers across multiple divisions in Malaysia. You will handle order entry, backorder management, and related documentation while upholding high quality standards.

Fluent English and Mandarin, a Diploma, and strong communication skills are required; experience in order management and ERP exposure are preferred. The role involves coordinating with sales and field personnel in a fast-paced environment.

Qualifications

• Diploma required or equivalent.
• Proficiency in Mandarin and English.
• Experience in order management is preferred.

Responsibilities

• Responds to internal and external customers while maintaining good relations.
• Process entry of sales orders into ERP with high quality standards.
• Resolve customer issues related to ordering, delivery, pricing, and backorders.
• Coordinate with internal stakeholders to resolve order processing problems.
• Provide copies of invoices, technical sheets, and SDS upon request.
• Communicate customer messages promptly to sales and field personnel.
• Handle 20–50 inbound calls daily.
• Comply with company policies and performance goals.
• Participate in continuous improvement efforts.
• Assist in coaching and onboarding new employees.
• Support operational objectives through project duties.

Skills

Mandarin proficiency

English proficiency

Education

Diploma in any field

Job description

Ecolab, Inc. is seeking an Order Management Representative to support customers across multiple divisions in Malaysia. You will handle order entry, backorder management, and related documentation while upholding high quality standards.

Fluent English and Mandarin, a Diploma, and strong communication skills are required; experience in order management and ERP exposure are preferred. The role involves coordinating with sales and field personnel in a fast-paced environment.