Order Management Pro — Customer Success & Performance Bonus

Newbillion Precision Metal Sdn Bhd; Batu Kawan; On-site; MYR 45,000 - 78,000; Full time

Benefits offered by this job

Medical parking

Telephone allowance

Performance bonus

Awards

Job summary

Newbillion Precision Metal Sdn. Bhd.

in Batu Kawan, Malaysia, seeks a Customer Service Executive (Order Management) to oversee the full order cycle from PO receipt to shipment and invoicing, coordinating with BD, Production Planning, Warehouse, QA and Finance to ensure timely delivery. The role emphasizes accuracy, proactive communication, and the ability to manage multiple orders in a fast-paced manufacturing environment; you will handle DOs, invoices, and overdue payments, driving customer

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Supply Chain, Logistics, Sales/Marketing or related field.
• 2–5 years of experience in Customer Service, Order Management, Sales Administration or a related role, preferably in a manufacturing environment.
• Experience handling customer POs, order processing, delivery coordination and invoicing is an advantage.
• Good knowledge of Microsoft Office, especially Excel.
• Experience with ERP systems is an advantage.
• Strong communication, coordination and follow-up skills.
• Detail-oriented, proactive and able to manage multiple customer orders simultaneously.
• Able to work effectively in a fast-paced manufacturing environment.

Responsibilities

• Manage the end-to-end customer order process, from PO receipt to shipment and invoicing.
• Review customer POs against quotations, pricing, specifications, quantities and delivery requirements.
• Coordinate with the Business Development / Sales team on customer requirements and PO clarification.
• Follow up on pending POs and coordinate with Production Planning to align orders with production schedules.
• Monitor order progress, finished quantities and delivery schedules.
• Coordinate with Warehouse / Dispatch to ensure accurate shipment quantities and timely delivery.
• Prepare and issue Delivery Orders (DOs) and Sales Invoices upon shipment.
• Act as the main contact for customers regarding order status, delivery schedules and order-related enquiries.
• Handle customer complaints involving delivery delays, billing discrepancies, quantity differences and other order-related matters.
• Coordinate with QA, Operations, Warehouse and Finance to resolve customer issues.
• Maintain accurate customer master data, including billing and shipping information.
• Assist Finance in following up on overdue customer payments and outstanding receivables.
• Prepare monthly sales fulfillment and order status reports.

Skills

Customer service

Order management

Sales administration

Microsoft Excel

ERP systems

Communication

Coordination

Detail-oriented

Education

Diploma or Bachelor's Degree in Business Administration, Supply Chain, Logistics, Sales/Marketing or related field

Tools

Microsoft Excel

ERP systems

Job description

Newbillion Precision Metal Sdn. Bhd.

in Batu Kawan, Malaysia, seeks a Customer Service Executive (Order Management) to oversee the full order cycle from PO receipt to shipment and invoicing, coordinating with BD, Production Planning, Warehouse, QA and Finance to ensure timely delivery. The role emphasizes accuracy, proactive communication, and the ability to manage multiple orders in a fast-paced manufacturing environment; you will handle DOs, invoices, and overdue payments, driving customer