OEM Program Executive — Order, Delivery & Revenue Management

Penguin Solutions; George Town; On-site; MYR 42,000 - 64,000; Full time

Job summary

Penguin Solutions is seeking a Program Executive, OEM in Penang to manage customer orders, respond to inquiries, and coordinate with internal teams for on-time deliveries. You will support demand forecasting, reporting, and revenue tracking for the Product Line.

Ideal candidates bring 1–3 years in order fulfillment, teamwork, and familiarity with tools like SAP, WIPTrack, QlikView, Salesforce, and the RMA Portal. On-site roles in Malaysia require collaboration across global teams.

Qualifications

• Bachelor's degree in Commerce or equivalent.
• 1–3 years of order fulfillment or relevant work experience.
• Ability to work effectively as a team player.
• Preferable knowledge of Macro or Power BI.

Responsibilities

• Process customer purchase orders in accordance with company policy.
• Handle change requests, maintain data files, and coordinate with departments.
• Update customers on order status, delivery schedules, and changes.
• Serve as first point of contact by phone or email; route requests as needed.
• Liaise with departments to support on-time delivery.
• Drive site KPIs: Commit Orders Timely, On-Time Delivery, Revenue Target.
• Forecast demand based on customer trends or orders.
• Use SAP, WIPTrack, QlikView, Salesforce, and RMA Portal for orders & reporting.
• Support audit requirements related to order management.
• Prepare OEM revenue reporting for the Product Line.
• Update and track inventory reserves for finished goods.

Skills

Power BI

Macro

Education

Bachelor's degree in Commerce or equivalent

Tools

SAP

WIPTrack

QlikView

Salesforce

RMA Portal

Job description

Penguin Solutions is seeking a Program Executive, OEM in Penang to manage customer orders, respond to inquiries, and coordinate with internal teams for on-time deliveries. You will support demand forecasting, reporting, and revenue tracking for the Product Line.

Ideal candidates bring 1–3 years in order fulfillment, teamwork, and familiarity with tools like SAP, WIPTrack, QlikView, Salesforce, and the RMA Portal. On-site roles in Malaysia require collaboration across global teams.