Order Management & Customer Liaison — Manufacturing

FENGSHI METAL TECHNOLOGY MALAYSIA SDN. BHD.; Nibong Tebal; On-site; MYR 33,000 - 67,000; Full time

Job summary

Fengshi Metal Technology Malaysia Sdn. Bhd. in Penang seeks a proactive Customer Service / Sales Coordination specialist to manage customer enquiries, quotations and purchase orders, ensuring accuracy and timely delivery.

You will coordinate with Sales, Production, Planning, Engineering, Quality, Purchasing and Warehouse to keep orders on track and maintain strong customer relationships. With 2–3 years’ experience in a manufacturing environment, you will handle multi-order priorities, provide

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Marketing, Engineering, Supply Chain Management or related field.
• At least 2-3 years of working experience in Customer Service, Sales Coordination or Order Management, preferably in a manufacturing environment.

Responsibilities

• Handle customer enquiries, requests, quotations, purchase orders, and delivery-related matters professionally and promptly.
• Serve as the main point of contact between customers and internal departments including Sales, Production, Planning, Engineering, Quality, Purchasing and Warehouse.
• Review and process customer purchase orders ensuring accuracy in order details, specifications, quantities, pricing and delivery requirements.
• Coordinate with departments to monitor production progress and ensure on-time delivery per customer requirements and schedules.
• Provide timely updates to customers regarding order status, production progress, and delivery schedules.

Skills

Customer service

Sales coordination

Order management

Communication skills

Interpersonal skills

Problem-solving

Detail-oriented

Team collaboration

Education

Diploma or Bachelor's Degree in Business Administration/Marketing/Engineering/Supply Chain

Tools

Microsoft Excel

Microsoft Word

Job description

Fengshi Metal Technology Malaysia Sdn. Bhd. in Penang seeks a proactive Customer Service / Sales Coordination specialist to manage customer enquiries, quotations and purchase orders, ensuring accuracy and timely delivery.

You will coordinate with Sales, Production, Planning, Engineering, Quality, Purchasing and Warehouse to keep orders on track and maintain strong customer relationships. With 2–3 years’ experience in a manufacturing environment, you will handle multi-order priorities, provide