Order Management Intern

Estée Lauder Companies; Kuala Lumpur; On-site; MYR 42,000 - 64,000; Full time

Job summary

The Estee Lauder Companies Inc. in Kuala Lumpur seeks an Order Management Specialist to monitor inbound orders (EDI and manual) and process SAP-based orders for non-EDI accounts.

You will be the main contact for field sales, counter teams, and distribution, ensuring timely shipments and accurate POs. Daily review of open orders, proactive stock alerts, and collaboration with the commercial team will help meet shipping schedules and retailer service levels.

Qualifications

• Bachelor degree in Business, Supply Chain or related discipline
• Proficient in English (written and spoken)
• Detail-oriented with organized workflow and strong prioritization
• Ability to work independently and manage workload

Responsibilities

• Manage inbound orders for EDI and manual orders in SAP for non-EDI accounts
• Coordinate with field sales, sales planner, commercial, and distribution teams on shipments and allocations
• Review open order reports daily and analyze data in spreadsheets
• Address and action orders to meet shipping schedules and delivery timelines
• Proactively alert the commercial team to out-of-stock situations
• Inform retailers of PO errors and summarize EDI transmission issues
• Handle inquiries from internal and external customers about shipments, orders, discounts
• Produce daily/weekly sales reports comparing actual orders to targets

Skills

English proficiency

Attention to detail

Time management

Prioritization

Education

Bachelor degree in Business, Supply Chain or related

Tools

SAP

UPS

Citrix

QlikView

BI

Job description

Description

• Monitor and manage inbound orders for EDI accounts and process manual orders in SAP for non-EDI accounts
  • Inclusive of Retail Partner and FSS
  • Inclusive of saleable/non-saleable
• Serves as the primary point of contact for field sales, counter, sales planner, commercial, and distribution teams for:
  • Order management validation
  • Shipments
  • New launch and promotional program allocations
  • ELC-owned counter requirements
  • Door opening
  • Service level details
• Review open order reports daily (import into spreadsheets to analyze), communicate and recommend decisions
• Address/Investigate and action orders as required with priority to ensure orders are completed timely to ensure shipping schedules are met
• Proactive management with commercial team to alert on out-of-stock situations
• Alert commercial team of inventory status including counter inventory
• Inform commercial team and retailers of Customer purchase order (PO) errors and summarize EDI transmission errors (encompassing inactive/discontinued products, incorrect SRPs etc.) to improve retailer service level
• Understand the retailers’ process for their POs and routing approvals, including delivery or order cut-off timelines. Communicate with retail buying offices to adjust PO ship and cancel windows to enable shipments. Consider all aspects to align with Retailer/ ship schedules
• Process approved returns orders
• Handle incoming inquiries from all internal and external customers regarding shipments, orders, discounts, etc
• Other system execution tasks as needed (SAP/UPS/Citrix/QlikView/BI/Warehouse Execution Systems)
• Produce daily/weekly sales report to track actual orders vs target

Qualifications

• Bachelor Degree in Business, Supply Chain or any relevant disciplines
• Proficient in English in both written and spoken is a must
• Attention to detail and the ability to work independently
• Detail-oriented, organized and an ability to prioritize and manage workflow
• Ability to change focus when needed, while making regular progress on assigned work/projects