Order Management Intern

Estee Lauder Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Estee Lauder Malaysia Sdn Bhd is seeking a detail‑oriented order management specialist to handle inbound orders for EDI accounts and SAP-processed manual orders. You will coordinate shipments, launches, and counter requirements, acting as the main liaison among field sales, commercial, and distribution teams.

You will review daily order data, address issues promptly, and work with the commercial team to prevent stockouts while improving retailer service levels.

Qualifications

• Proficient in English in both written and spoken is a must.
• Attention to detail and the ability to work independently.
• Detail-oriented, organized and the ability to prioritize and manage workflow.

Responsibilities

• Monitor and manage inbound orders for EDI accounts and process manual orders in SAP for non-EDI accounts.
• Serve as the primary contact for field sales, counter, sales planner, commercial, and distribution teams for order management, shipments, allocations, and related duties.
• Review open order reports daily and analyze data to inform decisions; communicate and recommend actions.
• Address/investigate and action orders to ensure timely processing and shipping schedules.
• Proactively manage inventory with the commercial team and alert on out-of-stock situations.
• Inform commercial team and retailers of PO errors and EDI transmission issues to improve retailer service levels.
• Understand retailers' PO processes and adjust ship/cancel windows to align with schedules.
• Process approved returns orders and handle inquiries from internal/external customers.
• Utilize SAP/UPS/Citrix/QlikView/BI/Warehouse systems for daily tasks; generate daily/weekly sales reports.

Skills

English proficiency

Attention to detail

Independent work

Prioritization

Education

Bachelor Degree in Business, Supply Chain or any relevant disciplines

Job description

• Monitor and manage inbound orders for EDI accounts and process manual orders in SAP for non-EDI accounts
  • Inclusive of Retail Partner and FSS
  • Inclusive of saleable/non-saleable
• Serves as the primary point of contact for field sales, counter, sales planner, commercial, and distribution teams for:
  • Order management validation
  • Shipments
  • New launch and promotional program allocations
  • ELC-owned counter requirements
  • Door opening
  • Service level details
• Review open order reports daily (import into spreadsheets to analyze), communicate and recommend decisions
• Address/Investigate and action orders as required with priority to ensure orders are completed timely to ensure shipping schedules are met
• Proactive management with commercial team to alert on out-of-stock situations
• Alert commercial team of inventory status including counter inventory
• Inform commercial team and retailers of Customer purchase order (PO) errors and summarize EDI transmission errors (encompassing inactive/discontinued products, incorrect SRPs etc.) to improve retailer service level
• Understand the retailers' process for their POs and routing approvals, including delivery or order cut-off timelines. Communicate with retail buying offices to adjust PO ship and cancel windows to enable shipments. Consider all aspects to align with Retailer/ ship schedules
• Process approved returns orders
• Handle incoming inquiries from all internal and external customers regarding shipments, orders, discounts, etc
• Other system execution tasks as needed (SAP/UPS/Citrix/QlikView/BI/Warehouse Execution Systems)
• Produce daily/weekly sales report to track actual orders vs target

Qualifications

• Bachelor Degree in Business, Supply Chain or any relevant disciplines
• Proficient in English in both written and spoken is a must
• Attention to detail and the ability to work independently
• Detail-oriented, organized and an ability to prioritize and manage workflow
• Ability to change focus when needed, while making regular progress on assigned work/projects

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Health & Beauty Retail 101-1,000 employees

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of outstanding luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, and the DECIEM family of brands, including The Ordinary and NIOD

For more information on the Company, we welcome you to visit www.elcompanies.com/en

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of outstanding luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, and the DECIEM family of brands, including The Ordinary and NIOD

For more information on the Company, we welcome you to visit www.elcompanies.com/en