Order Management Intern

The Estée Lauder Companies Inc.; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

The Estée Lauder Companies Inc. in Kuala Lumpur is seeking an Order Management specialist to oversee inbound orders for EDI accounts and process manual orders in SAP for non-EDI accounts. You will serve as the main contact for field sales, retail partners, and distribution teams to coordinate shipments and launches.

Responsibilities include reviewing order reports, expediting orders, and alerting teams to inventory or PO issues to ensure on-time shipping and strong retailer service levels.

Qualifications

• Bachelor Degree in Business, Supply Chain or related discipline.
• Proficient in English in written and spoken form.
• Attention to detail and ability to work independently.
• Organized, able to prioritize and manage workflow.

Responsibilities

• Monitor and manage inbound orders for EDI accounts and process manual orders in SAP for non-EDI accounts.
• Coordinate shipments and allocations for new launches with field sales, retail partners and distribution teams.
• Review open order reports daily, communicate findings and recommendations.
• Handle inquiries from internal and external customers regarding shipments, orders, discounts, etc.
• Produce daily/weekly sales reports to track actual orders vs target.

Skills

English proficiency

Detail oriented

Independent worker

Time management

Prioritization

Education

Bachelor Degree in Business, Supply Chain or relevant disciplines

Job description

• Monitor and manage inbound orders for EDI accounts and process manual orders in SAP for non-EDI accounts
• Inclusive of Retail Partner and FSS
• Inclusive of saleable/non-saleable
• Serves as the primary point of contact for field sales, counter, sales planner, commercial, and distribution teams for:
• Shipments
• New launch and promotional program allocations
• ELC-owned counter requirements
• Review open order reports daily (import into spreadsheets to analyze), communicate and recommend decisions
• Address/Investigate and action orders as required with priority to ensure orders are completed timely to ensure shipping schedules are met
• Proactive management with commercial team to alert on out-of-stock situations
• Alert commercial team of inventory status including counter inventory
• Inform commercial team and retailers of Customer purchase order (PO) errors and summarize EDI transmission errors (encompassing inactive/discontinued products, incorrect SRPs etc.) to improve retailer service level
• Understand the retailers’ process for their POs and routing approvals, including delivery or order cut-off timelines. Communicate with retail buying offices to adjust PO ship and cancel windows to enable shipments. Consider all aspects to align with Retailer/ ship schedules
• Process approved returns orders
• Handle incoming inquiries from all internal and external customers regarding shipments, orders, discounts, etc
• Other system execution tasks as needed (SAP/UPS/Citrix/QlikView/BI/Warehouse Execution Systems)
• Produce daily/weekly sales report to track actual orders vs target
  

Description

• Monitor and manage inbound orders for EDI accounts and process manual orders in SAP for non-EDI accounts
• Inclusive of Retail Partner and FSS
• Inclusive of saleable/non-saleable
• Serves as the primary point of contact for field sales, counter, sales planner, commercial, and distribution teams for:
• Order management validation
• Shipments
• New launch and promotional program allocations
• ELC-owned counter requirements
• Door opening
• Service level details
• Review open order reports daily (import into spreadsheets to analyze), communicate and recommend decisions
• Address/Investigate and action orders as required with priority to ensure orders are completed timely to ensure shipping schedules are met
• Proactive management with commercial team to alert on out-of-stock situations
• Alert commercial team of inventory status including counter inventory
• Inform commercial team and retailers of Customer purchase order (PO) errors and summarize EDI transmission errors (encompassing inactive/discontinued products, incorrect SRPs etc.) to improve retailer service level
• Understand the retailers’ process for their POs and routing approvals, including delivery or order cut-off timelines. Communicate with retail buying offices to adjust PO ship and cancel windows to enable shipments. Consider all aspects to align with Retailer/ ship schedules
• Process approved returns orders
• Handle incoming inquiries from all internal and external customers regarding shipments, orders, discounts, etc
• Other system execution tasks as needed (SAP/UPS/Citrix/QlikView/BI/Warehouse Execution Systems)
• Produce daily/weekly sales report to track actual orders vs target
  

Qualifications

• Bachelor Degree in Business, Supply Chain or any relevant disciplines
• Proficient in English in both written and spoken is a must
• Attention to detail and the ability to work independently
• Detail-oriented, organized and an ability to prioritize and manage workflow
• Ability to change focus when needed, while making regular progress on assigned work/projects