Customer Service Executive

FENGSHI METAL TECHNOLOGY MALAYSIA SDN. BHD.; Nibong Tebal; On-site; MYR 33,000 - 67,000; Full time

Job summary

Fengshi Metal Technology Malaysia Sdn. Bhd. in Penang seeks a proactive Customer Service / Sales Coordination specialist to manage customer enquiries, quotations and purchase orders, ensuring accuracy and timely delivery.

You will coordinate with Sales, Production, Planning, Engineering, Quality, Purchasing and Warehouse to keep orders on track and maintain strong customer relationships. With 2–3 years’ experience in a manufacturing environment, you will handle multi-order priorities, provide

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Marketing, Engineering, Supply Chain Management or related field.
• At least 2-3 years of working experience in Customer Service, Sales Coordination or Order Management, preferably in a manufacturing environment.

Responsibilities

• Handle customer enquiries, requests, quotations, purchase orders, and delivery-related matters professionally and promptly.
• Serve as the main point of contact between customers and internal departments including Sales, Production, Planning, Engineering, Quality, Purchasing and Warehouse.
• Review and process customer purchase orders ensuring accuracy in order details, specifications, quantities, pricing and delivery requirements.
• Coordinate with departments to monitor production progress and ensure on-time delivery per customer requirements and schedules.
• Provide timely updates to customers regarding order status, production progress, and delivery schedules.

Skills

Customer service

Sales coordination

Order management

Communication skills

Interpersonal skills

Problem-solving

Detail-oriented

Team collaboration

Education

Diploma or Bachelor's Degree in Business Administration/Marketing/Engineering/Supply Chain

Tools

Microsoft Excel

Microsoft Word

Job description

Handle customer enquiries, requests, quotations, purchase orders and delivery-related matters professionally and promptly.

Serve as the main point of contact between customers and internal departments, including Sales, Production, Planning, Engineering, Quality, Purchasing and Warehouse.

Review and process customer purchase orders, ensuring order details, specifications, quantities, pricing and delivery requirements are accurate.

Coordinate with the relevant departments to monitor production progress and ensure orders are delivered according to customer requirements and schedules.

Provide timely updates to customers regarding order status, production progress, delivery schedules and any potential delays.

Follow up on customer enquiries, complaints and quality issues, and coordinate with the relevant departments to provide appropriate solutions.

Prepare quotations, sales orders, delivery schedules, reports and other relevant documentation.

Maintain accurate customer records, order information and correspondence in the company's system.

Coordinate with the Logistics and Warehouse teams to ensure smooth delivery and shipment arrangements.

Assist in resolving issues related to order discrepancies, delivery shortages, product specifications and other customer concerns.

Support the Sales team in managing existing customer accounts and maintaining good customer relationships.

Work closely with internal teams to improve order processing, communication and overall customer satisfaction.

Ensure all customer requirements and documentation are properly communicated and followed throughout the production process.

Perform other duties and responsibilities as assigned by the superior.

Job Requirements

Diploma or Bachelor's Degree in Business Administration, Marketing, Engineering, Supply Chain Management or a related field.

At least 2-3 years of working experience in Customer Service, Sales Coordination or Order Management, preferably in a manufacturing environment.

Experience in handling manufacturing products such as sheet metal parts, precision components, machined parts or fabricated products will be an added advantage.

Familiar with the manufacturing order process, including quotation, purchase order, production planning and delivery coordination.

Good communication and interpersonal skills, with the ability to coordinate effectively with customers and internal departments.

Able to handle multiple customer orders and priorities in a fast-paced environment.

Strong problem-solving, coordination and follow-up skills.

Detail-oriented and able to ensure accuracy in order processing and documentation.

Proficient in Microsoft Office applications, especially Excel and Word.

Responsible, proactive and able to work independently as well as part of a team.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Machinery & Automation 101-1,000 employees

Fengshi is a rapidly growing Small & Medium-sized Enterprise (SME) in the Metal Technology and manufacturing industry. Fengshi believes that customer centricity and entrepreneurial decision making are critical success factors for successful partnering.

Fengshi supports many customers from different industries with the parts and finished products it produces. To do so, we have had to not only had to pass very demanding industry specific certifications, but also detailed customers audits that verify Fengshi’s ability to being able to operate successfully in the value chain of our customers.

Fengshi is a rapidly growing Small & Medium-sized Enterprise (SME) in the Metal Technology and manufacturing industry. Fengshi believes that customer centricity and entrepreneurial decision making are critical success factors for successful partnering.

Fengshi supports many customers from different industries with the parts and finished products it produces. To do so, we have had to not only had to pass very demanding industry specific certifications, but also detailed customers audits that verify Fengshi’s ability to being able to operate successfully in the value chain of our customers.